On Correspond Notify AdminCcs if Not Owned
Revision as of 14:22, 24 January 2011 by 99.224.22.98 (talk) (Same as "On Correspond Notify AdminCcs", but adds check to see if the ticket is already owned)
You don't want to bother your AdminCc with every little details once someone takes ownership, so you don't want to add "On Correspond Notify AdminCcs".
This scrip will only send correspondance if the ticket isn't yet owned.
Condition: User Defined
Action: Notify AdminCcs
Template: Global template: Admin Correspondence
Custom condition:
my $trans = $self->TransactionObj; return 0 unless $trans->Type eq "Correspond"; return 0 unless $self->TicketObj->Owner == $RT::Nobody->id; return 1;