GarrettHoneycutt
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Garrett Honeycutt, Systems Engineer.
I have implemented RT for various organizations. The most interesting being for 3GUpload.com where it was tied into our development system (CVS then SVN) such that you could not check out code without there being a ticket in the correct queue. That solved PointyHairedBosses from bothering Dev's for what they thought were small changes.