CustomActionQchange

Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURQUEUE --template 'blank'"

Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

This script was created by Andy Smith.

Code

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package RT::Action::QChange;

use strict; use warnings;

use base qw(RT::Action::Notify);

use Email::Address;

=head1 Notify Owner or AdminCc

If the owner of this ticket is Nobody, notify the AdminCcs. Otherwise, only notify the Owner.

=cut

sub Prepare {

 my $self = shift;

 return 1;

}

my $self;

sub Commit {

 my $self = shift;

my $argument = $self->Argument;

   unless ( $argument ) {
       $RT::Logger->error("Argument is mandatory for Test action");
       return 0;
   }

 my ($status, $msg) = $self->TicketObj->SetQueue("$argument");
 if ( not $status ) {
   RT::Logger->error("Could not reassign queue: $msg");
   return 0;
   }

   RT::Base->_ImportOverlays();

   return 1;

}

1;