Talk:REST

Hi everyone,

I'm trying to build a script that can report on multiple queues. I've gotten it to work for one single queue, but it returns an empty list when I try it on multiple queues at the same time. What am I missing?

   #!/usr/bin/env python3
   # -*- coding: utf-8 -*-
   
   import rt
   from credentials import *  # Contains rturl, rtuser, rtpass
   
   rtsystem = rt.Rt(rturl, rtuser, rtpass)
   queues = ['queue_a', 'queue_b', 'queue_c']
   states = ['Open', 'New', 'Stalled']
   
   def build_query():
       queues_part = "(Queue='{}')".format("'+OR+Queue='".join(queues))
       states_part = "(Status='{}')".format("'+OR+Status='".join(states))
       query_items = [queues_part, states_part]
       raw_query = ("+AND+".join(query_items))
       return raw_query
   
   
   def gettickets():
       try:
           rtsystem.login()
           tickets = rtsystem.search(raw_query=build_query())
           print('----->',tickets)
   
       except Exception as login_err:
           print('===> Failed to retrieve tickets. Reason:\n', str(login_err))
   
       finally:
           rtsystem.logout()
   
   
   if __name__ == '__main__':
       # to check query for errors
       print(build_query())
       # prints: (Queue='queue_a'+OR+Queue='queue_b'+OR+Queue='queue_c')+AND+(Status='Open'+OR+Status='New'+OR+Status='Stalled')
   
       # should return all new, open and stalled tickets in queue_a,b,c
       gettickets()
       # prints: []

 

If I use this query the results are as expected (so that would rule out connection of credential problems):

       tickets = rtsystem.search(Queue='queue_a', raw_query="(Owner='nobody')+AND+(Status='Open'+OR+Status='New'+OR+Status='Stalled')")

 

Anyone?