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• AutomaticCustomFieldValue
  ...d value according to a requestor's email address. We only want to set this field for users in a specific domain. You need to give requestors [[ModifyCustomF ...ple email addresses feeding into one queue, I needed a way to set a custom field based on the To: address a ticket was sent to. This is what I came up with,
  4 KB (624 words) - 20:58, 13 August 2016
• SpatialRT
  ...ML. The spatial entities are stored in the Description field of the custom field. A custom field named GPS of type 'select one' is created. The name and description are loa
  5 KB (732 words) - 16:37, 6 April 2016
• ConvertLegacyToRt
  # Obviously, field names will be different. OUR Data Names are all CAPS_CAPS ( $rc, $err ) = $ticket->AddCustomFieldValue( Field => 'Description', Value => $req->{DESCR_LONG} );
  11 KB (1,158 words) - 16:03, 6 April 2016
• ReverseHistoryOrder
  + { FIELD => 'Created', ORDER => $HistorySort }, + { FIELD => 'id', ORDER => $HistorySort } );
  7 KB (864 words) - 16:36, 6 April 2016
• SelectDefaultQueue
  This patch, along with a user-based custom field named "Default Queue", allows per-user specification of which queue is sele ...'Default Queue' which applies to Users; it should be a "Select one value" field whose values are '''exactly''' the same as your queue names in spelling, ca
  4 KB (555 words) - 16:37, 6 April 2016
• ForwardFirstMessage
  $Transactions->Limit( FIELD => 'Type', VALUE => 'Create' );
  756 bytes (113 words) - 16:09, 6 April 2016
• SearchCustomField
  ...clearer for your users. This was done so that I could add a "Tags" custom field to queues for free from annotation & searching of tickets with relation +<p><&|/l&>Searching custom field values can be done, though it may take a long time if other constraints are
  2 KB (373 words) - 16:37, 6 April 2016
• CopyContentToCF
  ...asy suggested copying the content of the initial transaction into a custom field called <tt>Problem</tt>. This also has the advantage that the <tt>Problem</
  1 KB (147 words) - 10:14, 13 October 2017
• CustomStatusesInRt4
  ...s part, you won't be able to chose your new statuses in the ticket's basic field: status.
  889 bytes (140 words) - 16:03, 6 April 2016
• OnStatusChange
  ...elete' and other conditions you have to insert similar data where Argument field matches the status value.
  876 bytes (127 words) - 14:17, 13 August 2016
• UseRtTool
  ...user must also be defined as a privileged user in RT, and the /unix login/ field for that user should be set to the name of the operating system user also. ...nd it for bin/rt to work. Otherwise if you don't use spaces in your Custom Field Names then single quotes are not necessary.
  5 KB (818 words) - 16:39, 6 April 2016
• Rich Text Custom Fields
  ...ey would be happy with this feature. However, the problem with this Custom Field is that you need to learn the wiki syntax by heart which isn't something ev ...a Rich Text area. However, technically, if you enter wiki markup into the field it would now still format that markup. Something I find unnecesery since yo
  7 KB (1,027 words) - 16:36, 6 April 2016
• DefaultCustomFieldValue
  my $key = 'Field-'. $id; And read line 63: % my $default = $m->notes('Field-' . $CustomField->Id);
  9 KB (1,155 words) - 16:08, 6 April 2016
• RT3StatisticsPackageWishList
  * Tickets/Custom Field, with parametric Custom field and Custom field Value; ...me Worked" by queue and day - How much time was added to the "Time Worked" field of each ticket in a queue by day.
  4 KB (736 words) - 16:23, 6 April 2016
• CustomActionSnippets
  #create the string to log: RT4 transaction detected: field="value" field_2="value with spaces" $k =~ s/\s+/_/g; #remove spaces from name field and replace with _
  6 KB (695 words) - 15:14, 7 March 2021
• RT4ExperimentalWishList
  == Time Field == Give the option to require the time worked field before making a comment, replying or resolving the ticket
  4 KB (710 words) - 16:23, 6 April 2016
• ApprovalCreation
  ...rectly, but that's not very manageable. Instead, put some Perl code in the field as follows: 'FIELD' =&gt; 'Name',
  6 KB (1,012 words) - 16:03, 6 April 2016
• OnCreationOfApprovalTicket
  $self-&gt;!TransactionObj-&gt;Field eq 'Status' and
  977 bytes (145 words) - 16:15, 6 April 2016
• SetTicketPropertiesViaMail
  $AttachObj-&gt;__Set( Field =&gt; 'Content', Value =&gt; $content ); $AttachObj-&gt;__Set( Field =&gt; 'Content', Value =&gt; $content );
  7 KB (1,010 words) - 16:37, 6 April 2016
• TicketSQL
  ...ollowing form <code><Field> <Operator> <Date></code>. Field is some Ticket Field of type date. Operator is the comparison Operator. Date is a date value.
  3 KB (442 words) - 09:56, 21 August 2018

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