ClassObjectsMethods

Class, Objects and Methods - RT

In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.

$self:

TransactionObj

This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).

• TransactionObj Properties:*

• Type: returns the transaction's type. Values:

* Create: when the transaction is a creation of the ticket
* Resolve: when the transacion is a resolution of the ticket
* Set
* CustomField
* EmailRecord
* Comment
* Status
* AddLink
* DeleteLink
* Take
* Give
* Told
* Correspond
* AddWatcher
* Steal
* CommentEmailRecord
     

• Field:

* Password
* Status
* RefersTo
* Owner
* Told
* Description
* Priority
* TimeLeft
* AdminCc
* DependsOn
* Lang
* DependedOnBy
* Subject
* HasComponent
* ComponentOf
* TimeEstimated
* MergedInto
* ReferredToBy
* Starts
* Started
* Due
* Requestor
* FinalPriority
* Queue
     

• CreatorObj:

* Name
* RealName
* CorrespondAddress
* (To be completed)
     

TicketObj

This object represents the ticket at a transaction.

• TicketObj Properties:*

• Priority: priority value of the ticket
• QueueObj: Queue Object
  • Name: Name of the queue
  • (More to be added)

Usage example in a scrip:

if ($self->TicketObj->QueueObj->Name eq 'Incident') {
   # do something
}

Execute code (do something) if Queue Name equals "Incident".

See also

GlobalObjects, ObjectModel, Documentation