PostfixConfig

Edit /etc/alias

Mailgate processes emails piped through /etc/alias.

• Edit /etc/alias with entries for your queue names:

helpdesk: "|/usr/bin/rt-mailgate --queue helpdesk --action correspond --url http://rt.domain.com/rt"
helpdesk-comment: "|/usr/bin/rt-mailgate --queue helpdesk --action comment --url http://rt.domain.com/rt"
office: "|/usr/bin/rt-mailgate --queue office --action correspond --url http://rt.domain.com/rt"
office-comment: "|/usr/bin/rt-mailgate --queue office --action comment --url http://rt.domain.com/rt"
support: "|/usr/bin/rt-mailgate --queue support --action correspond --url http://rt.domain.com/rt"
support-comment: "|/usr/bin/rt-mailgate --queue support --action comment --url http://rt.domain.com/rt"
infra: "|/usr/bin/rt-mailgate --queue infra --action correspond --url http://rt.domain.com/rt"
infra-comment: "|/usr/bin/rt-mailgate --queue infra --action comment --url http://rt.domain.com/rt"

• Run newaliases to create the new aliases.db file for postfix.

• Reload postfix - service postfix reload - /etc/init.d/postfix reload

Configure Apache

Edit your entry for RT to allow connections from your IP:

# Limit mail gateway access to localhost by default
<Location /rt/REST/1.0/NoAuth>
   Order Allow,Deny
   Allow from 127.0.0.1
   Allow from 10.10.10.220 (whatever your machine's IP is)
</Location>