CustomActionQchange

Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURNEWQUEUE --template 'blank'"

Example rt-crontool --transaction last --search RT::Search::FromSQL --search-arg "Queue = 'SLA’ AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action RT::Action::QChange --action-arg QUEUE --template 'SLA-escalation'

Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

This script was created by Andy Smith.

Running on RT version 4.4.1

Code

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package RT::Action::QChange;

use strict;
use warnings;

use base qw(RT::Action::Notify);

use Email::Address;

=head1 Notify Owner or AdminCc

If the owner of this ticket is Nobody, notify the AdminCcs.  Otherwise, only notify the Owner.

=cut

sub Prepare {
    my $self = shift;
    return 1;
}

my $self;

sub Commit {
    my $self = shift;
    my $argument = $self->Argument;
    unless ( $argument ) {
	RT::Logger->error("Argument is mandatory for Test action");
	return 0;
    }

    my ($status, $msg) = $self->TicketObj->SetQueue("$argument");
    if ( not $status ) {
       RT::Logger->error("Could not reassign queue: $msg");
       return 0;
    }


    RT::Base->_ImportOverlays();

    return 1;
}

1;