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  • ...ails once someone takes ownership, so you don't want to add "On Correspond Notify AdminCcs". Action: Notify AdminCcs
    499 bytes (69 words) - 16:15, 6 April 2016
  • ...ch] but reached the same conclusion as in the email thread, that extending Notify.pm was a better solution. ==Local overlay for Notify.pm==
    3 KB (407 words) - 16:37, 6 April 2016
  • "When an approval ticket is created, notify the Owner and AdminCc of the item awaiting their approval" $RT::Logger->debug("Approval ticket created: Notify Owner");
    977 bytes (145 words) - 16:15, 6 April 2016
  • | Notify Requestors | Notify Owner As Comment
    5 KB (706 words) - 14:51, 2 April 2019
  • * On Create, Notify Owner and [[AdminCcs]] with Global Template: Transaction * On Create, Notify Ccs with Global Template: Correspondence
    4 KB (597 words) - 16:49, 28 March 2019
  • ...p-admin</del> <code>rt-email-group-admin</code> to create scrip actions to notify groups and or users. ...can notify an existing Group or a group of Users. Useful when you need to notify a group only when a special condition is met (i.e. send email to users in t
    3 KB (456 words) - 17:18, 17 August 2016
  • ...e Scrips will help set ticket's CF values, change title or parameters, and notify specific groups based on email properties as detected by RT; Examples parti == EXAMPLE 4: Notify Groups based on req/destination email or CF Values ==
    4 KB (434 words) - 23:41, 20 February 2019
  • * Notify and NotifyAsComment - emails the correspondance to ticket recipients ...'Notify Owner and AdminCcs', 'Sends mail to the Owner and AdminCcs', 'Notify', 'Owner,AdminCc', 1, NOW(), 1, NOW()
    4 KB (666 words) - 18:23, 8 January 2017
  • b. Description: On Create Notify Owner d. Action: Notify Owner
    2 KB (347 words) - 16:15, 6 April 2016
  • Action: Notify Ccs * I had problems with scrip order to get this to work. The Notify scrip has to be executed after the Add CC scrip. See [[ScripExecOrder]]
    1 KB (207 words) - 15:47, 14 August 2016
  • ...cidents" queue, but each building has its own technician, and I want RT to notify the building tech when a staff member from that building submits a ticket. # Based on the value of that custom field, notify the tech (or techs) at that school.
    5 KB (841 words) - 16:03, 6 April 2016
  • Description: On Stolen Ticket notify old owner Action: Notify Other Recipients
    2 KB (248 words) - 14:44, 17 June 2016
  • * notify requestor with an autoreply * notify owner he has a new ticket (if the ticket was created and assigned at the sa
    19 KB (2,285 words) - 09:53, 18 July 2018
  • use base qw(RT::Action::Notify); =head1 Notify Owner or AdminCc
    3 KB (493 words) - 16:03, 4 November 2016
  • * On Create, Notify AdminCcs with Global Template: Transaction * On Correspond, Notify AdminCcs with Global Template: Admin Correspondence
    5 KB (731 words) - 16:09, 6 April 2016
  • By default RT has a scrip to notify requestors when a ticket is resolved. This is generally a good idea; howeve Go to Configuration -&gt; Global -&gt; Scrips, then click on "On Resolve Notify Requestors"
    2 KB (272 words) - 02:59, 25 July 2018
  • ...wner Change Notify Owner with template Owner change" scrip, the above will notify the actor of the ticket being assigned to them as the [[SetOwner]] function
    2 KB (306 words) - 04:43, 1 October 2019
  • ...cket is assigned to another user ('''condition = On Owner Change; action = Notify Owner'''). For example, if your workflow includes people who will not login
    756 bytes (113 words) - 16:09, 6 April 2016
  • As with the MuteResolve scrip, we will be changing the normal OnResolve Notify Requestors, but in this case we will be using the MuteResolve CF as a flag ...::Logger->debug("$scrip: resolvedq to resolved means quiet resolve, do not notify");
    5 KB (700 words) - 16:15, 6 April 2016
  • Next, modify the default (out-of-the-box) Scrip called "On Correspond Notify Requestors and Ccs"). # PROCEED NORMALLY (GO AHEAD AND NOTIFY REQUESTORS) UNLESS THERE IS
    5 KB (798 words) - 12:52, 13 February 2017

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