Difference between revisions of "WikiWishList"

From Request Tracker Wiki
Jump to navigation Jump to search
 
 
(15 intermediate revisions by 6 users not shown)
Line 3: Line 3:
== Wiki Wishlist ==
== Wiki Wishlist ==


* I wish there was a manual for end-users, i.e. for non-privileged users. I feel that this wiki and the book are aimed at towards privileged users, administrators and developers. Of course a "real" end-user manual would be dependent on the configuration of the RT site, but a framework and a description of basic concepts and actions would still be nice. More generally, manuals/wiki for the 4 differents publics should be better separated. -- great great book [http://shop.oreilly.com/product/9780596006686.do RT Essentials O'Reilly Media] for ALL kinds of users that would answer your request, [[User:Lnaia|Lnaia]]
* Search is just useless.
** We have a trouble ticket open with Wikia. [[User:Tsibley|Tsibley]] 20:34, December 10, 2010 (UTC)
* Important areas of documentation are just missing, like [[TicketSQL]].
* Important areas of documentation are just missing, like [[TicketSQL]].
* Remove every link to www.kwiki.org, since that site is now literally nothing but spam.


* Much of the documentation here is old and not relevant to the current version. The individual artices are not grouped in any version order and have no indication of versions. I think a version number(s) should be indicated on each article and the index as well if all the articles are put together as they are now. --Stephen Hancock
* Much of the documentation here is old and not relevant to the current version. The individual artices are not grouped in any version order and have no indication of versions. I think a version number(s) should be indicated on each article and the index as well if all the articles are put together as they are now. --Stephen Hancock
Line 11: Line 12:


* Searching this wiki doesn't pull back expected results. eg: Searching for "[[WishList]] Wiki" or "Reports Time" returns no results. When its hard to find information by following links the search should be better at finding relevant pages for you.
* Searching this wiki doesn't pull back expected results. eg: Searching for "[[WishList]] Wiki" or "Reports Time" returns no results. When its hard to find information by following links the search should be better at finding relevant pages for you.
* CHANGE to a non-toy Wiki engine. As below, use [[MediaWiki]] or some other that allows for better formatting. I'd really like to see some documentation on your products. By relegating it to this beta product, you call into question the rest of your systems. --Geezer
** There is Moin->MW translation code around; written for the [[MythTV]] project. I suspect a competent perl coder (which I am not :-) could adapt that for this process. --Baylink
* REMOVE the trouble makers. There are at least three that logged in in just the last week (1/3/2009). You might start by banning jack1688, jeep1688 and harry1999. --Geezer
* Make the wiki not be editable by anonymous users, and possibly enforce more than that - Every time I come to this page, I spend 10 or 20 minutes removing spam, but I certainly don't get all of it. (It's not being done anonymously, but by registered bozos. --Geezer)
** Not sure Wifty supports this, but, of course, MW does.
* Install Kwiki::URLBL, it would block some domains. Links can be added at http://www.rulesemporium.com/cgi-bin/uribl.cgi?report=1 --chorny


* A knowledge base, when you post a question you can see prior questions and their answers... if the prior solutions do not work, continue with the ticket.
* A knowledge base, when you post a question you can see prior questions and their answers... if the prior solutions do not work, continue with the ticket.
** You can't '''quite''' get to here using a wiki engine, but I'm commencing to assemble Q&A onto the [[ManualProblems]] page from everywhere I can find them. I encourage assistance from others. :-) --Baylink
** You can't '''quite''' get to here using a wiki engine, but I'm commencing to assemble Q&A onto the [[ManualProblems]] page from everywhere I can find them. I encourage assistance from others. :-) --Baylink
* Must turn off anonymous editing -- I've "fixed" two links that had been over-written with Wow Buy Gold or some such over the last few days. '''*NOTE: I've now gone back and fixed around 15 pages and they are getting over-written as fast as I can fix them'''*
** And it's greatly appreciated. I'd like to see all the active editors of the wiki just now sign down below with what you're working on, so we have something to wave in front of Jesse. :-) --Baylink


* list of places to get themes for RT
* list of places to get themes for RT
Line 33: Line 21:
* Why are there no questions/answers related to RTFM? The "manual" here does not include the most important info--how to get articles into the RTFM system
* Why are there no questions/answers related to RTFM? The "manual" here does not include the most important info--how to get articles into the RTFM system
** This will be the subject of the next RT Tutorial, coming soon! -- [[Cassandra]]
** This will be the subject of the next RT Tutorial, coming soon! -- [[Cassandra]]
= These feeds exist now, see "Recent Changes" and New" link =
* [http://wiki.bestpractical.com/feeds/atom/recent/additions/headlines An RSS feed for new pages] -- [[JoeCasadonte]]
* [http://wiki.bestpractical.com/feeds/atom/recent/changes/diffs Separate feed for edits (could help with spam, too)]
* make it possible that this wiki format table in the right way, for example [[ManualRights]], this page would be usefull if the tables are rendered right
** Yeah I agree as indicated below in my rant, I know Jesse has fixed some stuff but other stuff is still broken. Also most wikis I use have a "preview" button so you can we can see the results of our edits before saving them - this would be quite useful in trying to fix badly formatted pages. -- [[ChristopherShort]]


* While many pages do a reasonable job of flagging things that are verison specific, what about flagging things that are deprecated due to their functionality being implemented in more modern versions? -- Jerrad
* While many pages do a reasonable job of flagging things that are verison specific, what about flagging things that are deprecated due to their functionality being implemented in more modern versions? -- Jerrad
** I'm trying to note this as I go -- as an example, I refactored the "color status and priority" page to put the 3.8 material up top. --Baylink
** I'm trying to note this as I go -- as an example, I refactored the "color status and priority" page to put the 3.8 material up top. --Baylink


== Wiki Format Broken?? ==
* Why not to use MediaWiki engine? I'm sorry but this engine is so poor (text formatting, front-end etc.).
 
* When working with other RT users on a same ticket, it would be clever to be able to edit a draft response which has not been sent. Example when I write response I'm not 100% sure is right, I would like another RT user to review and accept or edit current respone.
<rant>I'm confused, isn't RT a really popular package, with this wiki supposed to be the primary source of information? It's quite a mess with random pieces of information all over the place, with many pages having large blobs of un(anti?)formatted text.</rant> Okay, so it's a wiki it's always going to be vaguely anarchic, but it seems a bit more so than usual wikis - has there been some recent Wiki format change that's left many pages like [[ManualRights]] unreadable? Obviously I'll fix format where I can. -- [[ChristopherShort]]
 
== Moderated Main Page of This RT WiKi ==
 
I would like to add my 'Wish' to get a 'Moderated' Main Page for This RT [[WiKi]]. Main Page Should not be edited by 'Anyone' without 'Logged in' in [[WiKi]]. -- Bauani


== Community Patrol for WiKi Quality ==
== Community Patrol for WiKi Quality ==
Line 57: Line 32:
Need some '[[WiKi]]' Moderator, who will keep an eye for 'Recent Change'. Anyone Here...? Maybe... Me ? -- Bauani
Need some '[[WiKi]]' Moderator, who will keep an eye for 'Recent Change'. Anyone Here...? Maybe... Me ? -- Bauani


= Things that are done =
== Things that are done ==


* just use wikimedia instead of whatever wiki software this is. it has theming, rss, etc, in addition to lots of other features.
[http://www.css.washington.edu/wiki/Category:Request_Tracker Wash Uni: Request Tracker]. Both are free. -- [[ChristopherShort]]
** or Twiki. We use Twiki and it's still FREE and and it's got tons of features, etc or you can use it as basically as you want. -- [[EdMatthews]]
** FYI, the current wiki software being used here is no longer Kwiki but [http://jifty.org/view/Wifty Wifty], something Bestpractical have created. FWIW, my vote is for [http://www.oddmuse.org OddMuse], a nice clean, lightweight, perl-based wiki. Of course the "Gold Standard" is [http://www.mediawiki.org/wiki/MediaWiki MediaWiki] which powers Wikipedia and many documentation sites eg: [http://www.css.washington.edu/wiki/Category:Request_Tracker Wash Uni: Request Tracker]. Both are free. -- [[ChristopherShort]]


* It would be nice to have a [[SpamWhitelistRequest]] page where editors could add requests to have certain domains whitelisted, so that their hyperlinks do not appear as spam. Admins could check it periodically and update the [[KWiki]] accordingly. --Sciolizer
* I would love to know when the latest release of RT will be available for download, on the wiki main page. - [[ErnaJ]]
** feel free to send requests to rt-users [[MailingLists]] with [=[[WIKI]]] text in the subject beginning. --[[RuslanZakirov]]


* I would love to know when the latest release of RT will be available for download, on the wiki main page. - [[ErnaJ]]
*  
** I added an "Announcements" section with news about the latest RT release and public training sessions on the Wiki main page. -- [[Cassandra]]
** I added an "Announcements" section with news about the latest RT release and public training sessions on the Wiki main page. -- [[Cassandra]]


Line 75: Line 47:
* I added a new page explaining the difference between the "Update" and "Save Changes" buttons when you are replying to/commenting on a ticket in the UI. If someone wants to please link this to wherever you think it would be useful--scrips about notification, maybe? -- [[Cassandra]]
* I added a new page explaining the difference between the "Update" and "Save Changes" buttons when you are replying to/commenting on a ticket in the UI. If someone wants to please link this to wherever you think it would be useful--scrips about notification, maybe? -- [[Cassandra]]


= Wiki Editors =
== Wiki Editors ==


If you're actively working on the wiki, add your username, and a short note about what you're working on regularly to this list. If you have a preference as to which wiki engine might replace Wifty, put that in parens.
If you're actively working on the wiki, add your username, and a short note about what you're working on regularly to this list.


* Baylink - [[UserManual]], [[FAQ]], [[HomePage]] (MediaWiki)
* Baylink - [[UserManual]], [[FAQ]], [[HomePage]]
* [[BillCole]] - carbon-based antispambot :)
* [[BillCole]] - carbon-based antispambot :)
* declaya - Pretty crazy authentification things :) ([[RT4 & Kerberos & SSO & Ubuntu 10.04 & Apache 2 & AD & Windows Server & Adding User Data & a lot of Windows Clients|KerberosAuthentication]])
* [[User:Barton|Barton]] - Reformatting code blocks

Latest revision as of 14:04, 8 January 2017

(If you're a regular editor, you're probably seeing this; scroll to the last section, please? --Baylink)

Wiki Wishlist

  • I wish there was a manual for end-users, i.e. for non-privileged users. I feel that this wiki and the book are aimed at towards privileged users, administrators and developers. Of course a "real" end-user manual would be dependent on the configuration of the RT site, but a framework and a description of basic concepts and actions would still be nice. More generally, manuals/wiki for the 4 differents publics should be better separated. -- great great book RT Essentials O'Reilly Media for ALL kinds of users that would answer your request, Lnaia
  • Search is just useless.
    • We have a trouble ticket open with Wikia. Tsibley 20:34, December 10, 2010 (UTC)
  • Important areas of documentation are just missing, like TicketSQL.
  • Much of the documentation here is old and not relevant to the current version. The individual artices are not grouped in any version order and have no indication of versions. I think a version number(s) should be indicated on each article and the index as well if all the articles are put together as they are now. --Stephen Hancock
    • I'm working on the UserManual as we speak; my approach is "make it current for 3.8, and just warn people that if they're using an older version, some things might be missing or work differently". I'm not aware of any wiki that's really tuned for the multiple versions thing... though if we were really dedicated (read: if BPS were paying me to do it :-), I might try to adapt the "Which episode have you seen?" code for MediaWiki that the Veronica Mars site used to use. --Baylink
  • Searching this wiki doesn't pull back expected results. eg: Searching for "WishList Wiki" or "Reports Time" returns no results. When its hard to find information by following links the search should be better at finding relevant pages for you.
  • A knowledge base, when you post a question you can see prior questions and their answers... if the prior solutions do not work, continue with the ticket.
    • You can't quite get to here using a wiki engine, but I'm commencing to assemble Q&A onto the ManualProblems page from everywhere I can find them. I encourage assistance from others. :-) --Baylink
  • list of places to get themes for RT
  • Why are there no questions/answers related to RTFM? The "manual" here does not include the most important info--how to get articles into the RTFM system
    • This will be the subject of the next RT Tutorial, coming soon! -- Cassandra
  • While many pages do a reasonable job of flagging things that are verison specific, what about flagging things that are deprecated due to their functionality being implemented in more modern versions? -- Jerrad
    • I'm trying to note this as I go -- as an example, I refactored the "color status and priority" page to put the 3.8 material up top. --Baylink
  • Why not to use MediaWiki engine? I'm sorry but this engine is so poor (text formatting, front-end etc.).
  • When working with other RT users on a same ticket, it would be clever to be able to edit a draft response which has not been sent. Example when I write response I'm not 100% sure is right, I would like another RT user to review and accept or edit current respone.

Community Patrol for WiKi Quality

Need some 'WiKi' Moderator, who will keep an eye for 'Recent Change'. Anyone Here...? Maybe... Me ? -- Bauani

Things that are done

Wash Uni: Request Tracker. Both are free. -- ChristopherShort

  • I would love to know when the latest release of RT will be available for download, on the wiki main page. - ErnaJ
    • I added an "Announcements" section with news about the latest RT release and public training sessions on the Wiki main page. -- Cassandra
  • I added a new section, RTTutorials, which will feature RT tutorials as they are put up on the blog. -- Cassandra
  • I added a new page explaining the difference between the "Update" and "Save Changes" buttons when you are replying to/commenting on a ticket in the UI. If someone wants to please link this to wherever you think it would be useful--scrips about notification, maybe? -- Cassandra

Wiki Editors

If you're actively working on the wiki, add your username, and a short note about what you're working on regularly to this list.

Retrieved from "https://rt-wiki.bestpractical.com/index.php?title=WikiWishList&oldid=26454"