Videos
Revision as of 09:54, 4 February 2022 by Jbrandt (talk | contribs) (→Four Part Intro Series from SNAFU)
Some great videos are available, some by Best Practical and some by RT users.
RT
Four Part Intro Series from SNAFU
- Part 1: Basic Intro
- Part 2: Working on Tickets
- Part 3: Bulk Updates and Merging
- Part 4: Updating Tickets, Navigation, Your Signature
- Part 5: Ticket Triage
University of Washington Tips and Tricks
Best Practical Videos
- Attachment Handling
- Default Ticket Values
- Asset Management in RT
- Managing SLAs
- Automatic Assignment
- Introduction to Request Tracker
- Creating a new queue in RT