https://rt-wiki.bestpractical.com/index.php?title=Translation_de&feed=atom&action=historyTranslation de - Revision history2024-03-28T22:37:51ZRevision history for this page on the wikiMediaWiki 1.37.2https://rt-wiki.bestpractical.com/index.php?title=Translation_de&diff=3951&oldid=prevAdmin: 2 revisions imported2016-04-06T20:39:31Z<p>2 revisions imported</p>
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</td></tr></table>Adminhttps://rt-wiki.bestpractical.com/index.php?title=Translation_de&diff=3950&oldid=prev91.19.33.141 at 09:15, 13 May 20132013-05-13T09:15:11Z<p></p>
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<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">==RT auf Deutsch==</ins></div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* '''template''' essentially an email form letter that goes along with a <u>scrip action</u> in a <u>scrip</u>.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* '''template''' essentially an email form letter that goes along with a <u>scrip action</u> in a <u>scrip</u>.</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* '''ticket''' the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as <u>owner</u>, <u>status</u>, <u>queue</u>, etc.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* '''ticket''' the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as <u>owner</u>, <u>status</u>, <u>queue</u>, etc. <ins style="font-weight: bold; text-decoration: none;">("Vorgang")</ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[TicketSQL]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[TicketSQL]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* '''ticket stub''' email message received by a <u>requestor</u> to confirm that his request has been received and a <u>ticket</u> <u>created</u>. See also <u>autoreply</u></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* '''ticket stub''' email message received by a <u>requestor</u> to confirm that his request has been received and a <u>ticket</u> <u>created</u>. See also <u>autoreply</u></div></td></tr>
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</table>91.19.33.141https://rt-wiki.bestpractical.com/index.php?title=Translation_de&diff=3949&oldid=prev91.19.33.141: Created page with " This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred to the current term. Underlined words are defined..."2013-05-13T09:09:26Z<p>Created page with " This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred to the current term. Underlined words are defined..."</p>
<p><b>New page</b></p><div><br />
<br />
This glossary covers RT terms found in version 3 and greater. Outdated terms won't have definitions, but you'll be referred to the current term. Underlined words are defined elsewhere in the glossary. Terms may have links to other pages in this wiki with more info about the term.<br />
<br />
Some of these definitions are a bit circular; this is intentional, so you can see how concepts in RT relate to each other, but may be confusing for beginners. If you are new to RT, please read the [[ManualIntroduction]] to understand RT's basic concepts and terminology.<br />
<br />
Feel free to add terms even without descriptions, maybe then somebody else will add a description, but surely adding a term with a description is much better :).<br />
<br />
= A =<br />
*'''ACE''' Access Control Entry; an entry in an <u>ACL</u>; see also <u>rights</u>.<br />
* '''ACL''' Access Control List; a scheme that supports and keeps track of <u>rights</u>.<br />
* '''action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAction]].)<br />
* '''AdminCc''' a <u>Cc</u> that also by default gets copies of <u>comments</u> and generally is allowed to work on the <u>ticket</u>.<br />
* '''autoreply'''<br />
<br />
= C =<br />
<br />
* '''category''' class or division to which is referred the type of template, ticket or action (scrip).<br />
* '''Cc''' someone who should get copies of any <u>replies</u> that go to the <u>requestor</u>.<br />
* '''child''' <u>relationship</u> indicating a smaller, narrower subproject of a larger, broader project (the <u>parent</u>.)<br />
* '''comment''' a private note for staff not visible to the <u>requestor</u> by default.<br />
* '''condition''' see <u>scrip condition</u>, the preferred term. (See also [[ScripCondition]].)<br />
* '''correspondence''' synonym for <u>reply</u>.<br />
* '''custom action''' see <u>scrip action</u>, the preferred term. (See also [[ScripAction]].)<br />
* '''custom condition''' see <u>scrip condition</u>, the preferred term. (See also [[ScripCondition]].)<br />
* '''custom field''' database fields that can be customized to each organization's needs.<br />
<br />
= D =<br />
<br />
* dead (outdated term; see <u>deleted</u>.)<br />
* '''deleted''' <u>status</u> indicating that a <u>ticket</u> should not have been in the system and is being removed.<br />
* '''depended on by''' <u>relationship</u> indicating that this ticket must be resolved before another <u>ticket</u> can be <u>resolved</u>.<br />
* '''depends on''' <u>relationship</u> indicating that this ticket can't be <u>resolved</u> unless another <u>ticket</u> is resolved first.<br />
* '''due date''' the date by which the ticket should be <u>resolved</u>. See also <u>final priority</u>.<br />
<br />
= F =<br />
<br />
* '''final priority''' the <u>priority</u> a <u>ticket</u> moves towards as it approaches its [[DueDate]].<br />
<br />
= G =<br />
<br />
* '''global''' across the entire system.<br />
* '''group''' a set of related <u>users</u>; useful when assigning <u>rights</u>.<br />
<br />
= H =<br />
<br />
* '''history''' a permanent record of what has happened to the <u>ticket</u> since (and including) its creation.<br />
<br />
= I =<br />
<br />
* interested party (outdated term; see <u>watcher</u>.)<br />
<br />
= K =<br />
<br />
* keyword (outdated term; see <u>custom field</u>.)<br />
<br />
= L =<br />
<br />
* '''link''' synonym for <u>relationship</u>.<br />
<br />
= M =<br />
* '''member''' a <u>user</u> or <u>subgroup</u> that is part of a <u>group</u>.<br />
* '''merge''' to combine one <u>ticket</u> with another <u>ticket</u>.<br />
<br />
= N =<br />
* '''new''' <u>status</u> indicating that a <u>ticket</u> has just been created and has not been touched yet.<br />
* non-staff user (outdated term; see <u>unprivileged user</u>.)<br />
<br />
= O =<br />
<br />
* '''open''' <u>status</u> indicating that a <u>ticket</u> is getting worked on.<br />
* '''owner''' the person responsible for a <u>ticket</u> and its resolution.<br />
<br />
= P =<br />
* '''parent''' <u>relationship</u> indicating a large umbrella project containing subprojects (<u>children</u>).<br />
* '''people''' a ticket's <u>watchers</u> and <u>owner</u>.<br />
* permission (outdated term; see <u>rights</u>.)<br />
* '''personal group''' a group set up by a staff user for a purpose like delegating <u>rights</u> to it.<br />
* '''priority''' how important a ticket is, represented as numerical scale from 0-99, with 99 being the highest priority. See also <u>final priority</u>.<br />
* privilege (outdated term; see <u>right</u>s.)<br />
* '''privileged user''' a user who can be granted <u>rights</u>. See also <u>unprivileged user</u>.<br />
* pseudogroup (outdated term; see <u>system group</u>.)<br />
<br />
= Q =<br />
<br />
* '''queue''' the central administrative domain of RT. A line of tickets waiting to be worked on, but it's also, to some extent, a ticket's category.<br />
<br />
= R =<br />
<br />
* '''referred to by''' <u>relationship</u> indicating that this <u>ticket</u> is relevant to another <u>ticket</u>; <u>watchers</u> of the second ticket should consult the ticket for context.<br />
* '''refers to''' <u>relationship</u> indicating that another ticket is relevant to this one; <u>watchers</u> should consult the second <u>ticket</u> for context.<br />
* '''rejected''' <u>status</u> indicating that the <u>ticket</u> will not ever be <u>resolved</u> but will remain recorded in the system.<br />
* '''relationship''' one ticket's connection to another; either a loose association or a dependency. See also <u>depends on</u>, <u>depended on by</u>, <u>refers to</u>, <u>referred to by</u>, <u>parent</u>, and <u>child</u>.<br />
* '''reply''' a public remark that a requestor can see. A synonym for <u>correspondence</u>.<br />
* '''request''' see <u>ticket</u>, the preferred term.<br />
* '''requestor''' the person who asked for something to get done; the ticket's reason for being.<br />
* '''resolved''' <u>status</u> indicating that work on a <u>ticket</u> has been completed.<br />
* '''REST'''<br />
* '''rights''' ability given to a <u>user</u> or <u>group</u> to do something in RT. Rights can be granted by <u>queue</u> or for the entire system. Rights can be given to <u>groups</u>, <u>roles</u>, or individual <u>users</u>.<br />
* '''role''' type of <u>watcher</u>, such as <u>owner</u>, <u>requestor</u>, <u>Cc</u>, and <u>AdminCc</u>.<br />
<br />
= S =<br />
* '''scrip''' a custom notification that will automatically take a certain <u>scrip action</u> in response to a certain <u>scrip condition</u>, often using a <u>template</u>.<br />
* '''scrip action''' something a <u>scrip</u> does in response to a <u>scrip condition</u>. (See also [[ScripAction]].)<br />
* '''scrip condition''' something that has to happen to activate a <u>scrip</u>, like a <u>ticket</u> being created or a <u>comment</u> being made. (See also [[ScripCondition]].)<br />
* '''self service''' (See also [[SelfService]].)<br />
* staff user (outdated term; see <u>privileged user</u>.)<br />
<br />
* '''stalled''' <u>status</u> indicating that a <u>ticket</u> cannot be worked on for now, but will <u>open</u> again when someone adds a <u>comment</u> or <u>reply</u>.<br />
* '''status''' classification that shows a <u>ticket's</u> progress through the system. See also <u>new</u>, <u>open</u>, <u>stalled</u>, <u>resolved</u>, <u>rejected</u> and <u>deleted</u>.<br />
* '''subgroup''' a group that's part of another group, generally to illustrate a hierarchy.<br />
* '''system group''' a <u>group</u> across RT such as "Privileged" (all <u>privileged users</u>), "Unprivileged" (all <u>unprivileged users</u>), and "Everyone" (every user). You can't change the membership of system groups, however, you grant them <u>rights</u><br />
<br />
= T =<br />
<br />
* '''template''' essentially an email form letter that goes along with a <u>scrip action</u> in a <u>scrip</u>.<br />
* '''ticket''' the central object in RT, the thing that needs to get done. Tickets have metadata attached to them such as <u>owner</u>, <u>status</u>, <u>queue</u>, etc.<br />
* [[TicketSQL]]<br />
* '''ticket stub''' email message received by a <u>requestor</u> to confirm that his request has been received and a <u>ticket</u> <u>created</u>. See also <u>autoreply</u><br />
* '''transaction''' (definition needed)<br />
<br />
= U =<br />
<br />
* '''unprivileged user''' a user who usually has no <u>rights</u> to do things in RT; often a <u>requestor</u> whose account was automatically created when the <u>ticket</u> was sent; see also <u>privileged user</u>.<br />
* '''updates''' see <u>comment</u> and <u>reply</u>, the more specific terms for updates.<br />
* '''user''' anyone who interacts with RT in any way. See <u>privileged user</u> and <u>unprivileged user</u>.<br />
<br />
= W =<br />
<br />
* '''watcher''' someone who is interested in a <u>ticket</u>. Normally the watchers get emails whenever the ticket is changed. See also <u>owner</u>, <u>requestor</u>, <u>Cc</u> and <u>AdminCc</u>.</div>91.19.33.141