Transaction

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Revision as of 05:42, 6 October 2017 by Phanousk (talk | contribs)
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A Transaction in RT is anything that happens to a Ticket.

RT logs each transaction in the history of the ticket, and Scrips may also be attached to all or to certain kinds of transactions.

Common transactions are Comments and Correspondence

All types of transaction from lib/RT/Transaction.pm:

  • Create
  • Enabled
  • Disabled
  • Status
  • SystemError
  • AttachmentTruncate
  • AttachmentDrop
  • AttachmentError
  • Forward Transaction
  • Forward Ticket
  • CommentEmailRecord
  • EmailRecord
  • Correspond
  • Comment
  • CustomField
  • Untake
  • Take
  • Force (forced owner change)
  • Steal
  • Give
  • AddWatcher
  • DelWatcher
  • Subject
  • Addlink
  • DeleteLink
  • Told
  • Set (password, queue, date, owner)
  • PurgeTransaction
  • AddReminder
  • OpenReminder
  • ResolveReminder