Difference between revisions of "Transaction"
Jump to navigation
Jump to search
(→Usage) |
|||
| Line 40: | Line 40: | ||
====Usage==== | ====Usage==== | ||
Use <tt>$self->TransactionObj->Field</tt> to get the actual value of the specified type. For example: | |||
<source lang="perl"><pre> | |||
if ($self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;} | |||
</pre></source> | |||
gives you the ID of currently processed CustomField. | |||
Another example of scrip custom condition: | |||
<source lang="perl"><pre> | <source lang="perl"><pre> | ||
# On Create or Queue change | # On Create or Queue change | ||
return 0 unless (($self->TransactionObj->Type eq "Create") || ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue")); | return 0 unless (($self->TransactionObj->Type eq "Create") || ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue")); | ||
</pre></source> | </pre></source> | ||
Revision as of 09:08, 17 April 2019
A Transaction in RT is anything that happens to a Ticket.
RT logs each transaction in the history of the ticket, and Scrips may also be attached to all or to certain kinds of transactions.
Common transactions are Comments and Correspondence
All types of transaction from lib/RT/Transaction.pm:
- Create
- Enabled
- Disabled
- Status
- SystemError
- AttachmentTruncate
- AttachmentDrop
- AttachmentError
- Forward Transaction
- Forward Ticket
- CommentEmailRecord
- EmailRecord – is set when RT is sending outgoing notification (correspondence, comment). Also if crontool is used.
- Correspond – is set when some user sends a correspondence
- Comment – is set when some user sends a comment
- CustomField
- Untake
- Take
- Force (forced owner change)
- Steal
- Give
- AddWatcher
- DelWatcher
- Subject
- Addlink
- DeleteLink
- Told
- Set (password, queue, date/time, owner)
- Set-TimeWorked
- PurgeTransaction
- AddReminder
- OpenReminder
- ResolveReminder
Usage
Use $self->TransactionObj->Field to get the actual value of the specified type. For example:
<pre>
if ($self->TransactionObj->Type eq "CustomField") {print $self->TransactionObj->Field;}
</pre>
gives you the ID of currently processed CustomField.
Another example of scrip custom condition:
<pre>
# On Create or Queue change
return 0 unless (($self->TransactionObj->Type eq "Create") || ($self->TransactionObj->Type eq "Set" && $self->TransactionObj->Field eq "Queue"));
</pre>