Difference between revisions of "ShowPerQueueInstructions"
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For certain queues, I like to have additional messages for users, telling them exactly what information is needed. | For certain queues, I like to have additional messages for users, telling them exactly what information is needed. | ||
You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents: | You can create <tt>/opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox</tt> with the following contents: | ||
% if ( $QueueObj->Name eq 'MyQueue' ) { | |||
<b> MyQueue Specific Info Here </b> | |||
% } | |||
<%ARGS> | |||
$QueueObj => undef | |||
</%ARGS> | |||
--Jim Perrin | --Jim Perrin | ||
Latest revision as of 13:06, 20 August 2017
Specify Per-Queue instructions before message box
For certain queues, I like to have additional messages for users, telling them exactly what information is needed.
You can create /opt/rt3/local/html/Callbacks/MyCallbacks/Ticket/Create.html/BeforeMessageBox with the following contents:
% if ( $QueueObj->Name eq 'MyQueue' ) {
MyQueue Specific Info Here
% }
<%ARGS>
$QueueObj => undef
--Jim Perrin