RemoteControlLimeSurvey

Overview

When a ticket is closed out this scrip will use LSRC to make changes to a Limesurvey survey. In this case, it adds a token to the survey that is set to the ticket number. After configuring LimeSurvey for LSRC, i had to add SOAP::Lite to the RT machine.

Scrip

• Description: ''SurveyTokenCreate''
• Condition: ''On Resolve''
• Action: ''User Defined''
• Template: ''Global template: Blank''
• Stage: ''TransactionCreate''

• Custom action preparation code:

return 1;

• Custom action cleanup code:

use SOAP::Lite; 
use strict; 
use warnings;

my $service = SOAP::Lite->service('http://webserver/limesurvey/survey/admin/remotecontrol/lsrc.server.php?wsdl');


my $surveyid = SurveyID; 
my $token = $self->TicketObj->id; 
my $username = 'limesurvey user'; 
my $password = 'password';

my $retval = $service->sInsertToken( $username, $password, $surveyid, $token );

return 1;