https://rt-wiki.bestpractical.com/index.php?title=Queue&feed=atom&action=historyQueue - Revision history2024-03-29T06:26:09ZRevision history for this page on the wikiMediaWiki 1.37.2https://rt-wiki.bestpractical.com/index.php?title=Queue&diff=2685&oldid=prevAdmin: 6 revisions imported2016-04-06T20:20:31Z<p>6 revisions imported</p>
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<td colspan="1" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:20, 6 April 2016</td>
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</td></tr></table>Adminhttps://rt-wiki.bestpractical.com/index.php?title=Queue&diff=2684&oldid=prev134.173.43.246 at 19:30, 3 July 20152015-07-03T19:30:09Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 15:30, 3 July 2015</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l1">Line 1:</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>A '''Queue''' is a group of [[Ticket]]s in RT that are logically related. All issues in a single Queue can be handled by a more-or-less homogeneous group of people inside an <del style="font-weight: bold; text-decoration: none;">organisation </del>(like the people in the sales department, or a group of people that can deal with customer requests for software licenses, or the service department).</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>A '''Queue''' is a group of [[Ticket]]s in RT that are logically related. All issues in a single Queue can be handled by a more-or-less homogeneous group of people inside an <ins style="font-weight: bold; text-decoration: none;">organization </ins>(like the people in the sales department, or a group of people that can deal with customer requests for software licenses, or the service department).</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the <del style="font-weight: bold; text-decoration: none;">organisation </del>that uses that instance of RT, and normally the organisational structure does not change very often.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the <ins style="font-weight: bold; text-decoration: none;">organization </ins>that uses that instance of RT, and normally the organisational structure does not change very often.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.</div></td></tr>
</table>134.173.43.246https://rt-wiki.bestpractical.com/index.php?title=Queue&diff=2683&oldid=prev66.207.206.163 at 16:31, 16 February 20132013-02-16T16:31:55Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:31, 16 February 2013</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the organisation that uses that instance of RT, and normally the organisational structure does not change very often.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the organisation that uses that instance of RT, and normally the organisational structure does not change very often.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.<del style="font-weight: bold; text-decoration: none;">1</del></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><nowiki> Default Queue routing for a ticket is ''General''. If you want to change this, you can override it with the '$</nowiki>[[DefaultQueue]]<nowiki>' config option in ''</nowiki>[[RT SiteConfig|RT_SiteConfig]]<nowiki>.pm''. </nowiki></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><nowiki> Default Queue routing for a ticket is ''General''. If you want to change this, you can override it with the '$</nowiki>[[DefaultQueue]]<nowiki>' config option in ''</nowiki>[[RT SiteConfig|RT_SiteConfig]]<nowiki>.pm''. </nowiki></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Queue]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Queue]]</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Configuration]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Configuration]]</div></td></tr>
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</table>66.207.206.163https://rt-wiki.bestpractical.com/index.php?title=Queue&diff=2682&oldid=prev66.207.206.163 at 16:31, 16 February 20132013-02-16T16:31:38Z<p></p>
<table style="background-color: #fff; color: #202122;" data-mw="interface">
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 12:31, 16 February 2013</td>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the organisation that uses that instance of RT, and normally the organisational structure does not change very often.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the organisation that uses that instance of RT, and normally the organisational structure does not change very often.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.<ins style="font-weight: bold; text-decoration: none;">1</ins></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><nowiki> Default Queue routing for a ticket is ''General''. If you want to change this, you can override it with the '$</nowiki>[[DefaultQueue]]<nowiki>' config option in ''</nowiki>[[RT SiteConfig|RT_SiteConfig]]<nowiki>.pm''. </nowiki></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><nowiki> Default Queue routing for a ticket is ''General''. If you want to change this, you can override it with the '$</nowiki>[[DefaultQueue]]<nowiki>' config option in ''</nowiki>[[RT SiteConfig|RT_SiteConfig]]<nowiki>.pm''. </nowiki></div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Category:<del style="font-weight: bold; text-decoration: none;">queue</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[Category:<ins style="font-weight: bold; text-decoration: none;">Queue</ins>]]</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[[Category:<del style="font-weight: bold; text-decoration: none;">configuration</del>]]</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>[[Category:<ins style="font-weight: bold; text-decoration: none;">Configuration</ins>]]</div></td></tr>
</table>66.207.206.163https://rt-wiki.bestpractical.com/index.php?title=Queue&diff=2681&oldid=prev213.185.29.234: Adding categories2012-01-23T13:51:08Z<p>Adding categories</p>
<p><b>New page</b></p><div>A '''Queue''' is a group of [[Ticket]]s in RT that are logically related. All issues in a single Queue can be handled by a more-or-less homogeneous group of people inside an organisation (like the people in the sales department, or a group of people that can deal with customer requests for software licenses, or the service department).<br />
<br />
A very good rule of thumb for RT system managers is: when you find yourself regularly adding or removing queues in the system, you are using the wrong concept of queues. The queue system in RT mirrors the organisation that uses that instance of RT, and normally the organisational structure does not change very often.<br />
<br />
The [[Rights]] system in RT can allow users or groups of users different rights on different queues. This makes it possible to hide developments in the R&amp;D department in a company from the Sales force, but also to allow service people to check on sales issues if this is desired.<br />
<br />
<nowiki> Default Queue routing for a ticket is ''General''. If you want to change this, you can override it with the '$</nowiki>[[DefaultQueue]]<nowiki>' config option in ''</nowiki>[[RT SiteConfig|RT_SiteConfig]]<nowiki>.pm''. </nowiki><br />
[[Category:queue]]<br />
[[Category:configuration]]</div>213.185.29.234