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Here are a few useful procmail recipes you can use in your RT configuration.

#Remove mail from :0 * ? formail -x"From" -x"From:" -x"Reply-To:" -x"Errors-To:"\ | egrep -i "" /dev/null #Change the from header to a real RT user :0 fhw * ? formail -x"From" -x"From:" -x"Reply-To:" -x"Errors-To:" | egrep -i "" |formail -I "From:" #Add the big tag in front of the subject :0 fhw * ^Subject:\/.* | formail -I "Subject: {* -BIG- *} $MATCH"

Recipe Requests

-Redirect or bounce an email message via procmail. (our exchange users do not have permissions to re-direct via outlook)