OnWebCorrespond

From Request Tracker Wiki
Jump to navigation Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

Question - in an OnCorrespond scrip, how can you determine if the reply is from an incoming email message or from the web interface?

Here's a custom scrip condition that checks for a "Received" header in the message - if there is one, we assume we're dealing with email. If not, it's a reply entered in the web interface.

This code will cause the scrip to proceed if we're dealing with a web interface reply.

my $trans = $self->TransactionObj; # OnCorrespond: return 0 unless $trans->Type eq "Correspond"; # Get the message attachment my $msgattr = $trans->Message->First; return 1 unless $msgattr; # no message attachment - assume web UI return 0 if $msgattr->GetHeader('Received'); # email message return 1;

Steve Turner 5/19/05

See also AnyTransactionSource.