https://rt-wiki.bestpractical.com/index.php?title=OnMerge&feed=atom&action=history
OnMerge - Revision history
2024-03-28T19:49:21Z
Revision history for this page on the wiki
MediaWiki 1.37.2
https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=26336&oldid=prev
Tharn at 22:51, 13 August 2016
2016-08-13T22:51:18Z
<p></p>
<table style="background-color: #fff; color: #202122;" data-mw="interface">
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 18:51, 13 August 2016</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l22">Line 22:</td>
<td colspan="2" class="diff-lineno">Line 22:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Custom Condition ===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Custom Condition ===</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> <<del style="font-weight: bold; text-decoration: none;">nowiki</del>>#Transaction Association</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> <<ins style="font-weight: bold; text-decoration: none;">pre</ins>></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> </ins>#Transaction Association</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> my $txn = $self-&gt;TransactionObj;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> my $txn = $self-&gt;TransactionObj;</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l57">Line 57:</td>
<td colspan="2" class="diff-lineno">Line 58:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div> </<del style="font-weight: bold; text-decoration: none;">nowiki</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </<ins style="font-weight: bold; text-decoration: none;">pre</ins>></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Custom Action Preperation Code ===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Custom Action Preperation Code ===</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> </del><<del style="font-weight: bold; text-decoration: none;">nowiki</del>>#nothing to do here.. just return</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">pre</ins>></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"> </ins>#nothing to do here.. just return</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> </del></<del style="font-weight: bold; text-decoration: none;">nowiki</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div></<ins style="font-weight: bold; text-decoration: none;">pre</ins>></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Custom Action Cleanup Code ===</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>=== Custom Action Cleanup Code ===</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> </del><<del style="font-weight: bold; text-decoration: none;">nowiki</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><<ins style="font-weight: bold; text-decoration: none;">pre</ins>></div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> use List::MoreUtils qw/ uniq /;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> use List::MoreUtils qw/ uniq /;</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br/></td></tr>
<tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l121">Line 121:</td>
<td colspan="2" class="diff-lineno">Line 123:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;"> </del></<del style="font-weight: bold; text-decoration: none;">nowiki</del>></div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div></<ins style="font-weight: bold; text-decoration: none;">pre</ins>></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div> </div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Alternate Custom Action Cleanup Code for Multiple Entries]]</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[Category:Alternate Custom Action Cleanup Code for Multiple Entries]]</div></td></tr>
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Tharn
https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2421&oldid=prev
Admin: 6 revisions imported
2016-04-06T20:15:50Z
<p>6 revisions imported</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 16:15, 6 April 2016</td>
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Admin
https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2420&oldid=prev
128.117.9.117: added missing include
2011-07-28T18:44:36Z
<p>added missing include</p>
<a href="https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2420&oldid=2419">Show changes</a>
128.117.9.117
https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2419&oldid=prev
128.117.9.117: Changed code to handle multiple value fields and to actually merge, not overwrite
2011-07-28T18:43:10Z
<p>Changed code to handle multiple value fields and to actually merge, not overwrite</p>
<a href="https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2419&oldid=2418">Show changes</a>
128.117.9.117
https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2418&oldid=prev
38.99.213.170: Adding categories
2010-12-30T00:53:57Z
<p>Adding categories</p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 20:53, 29 December 2010</td>
</tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l108">Line 108:</td>
<td colspan="2" class="diff-lineno">Line 108:</td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> return 1;</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </nowiki></div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div> </nowiki></div></td></tr>
<tr><td colspan="2" class="diff-side-deleted"></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">[[Category:Alternate Custom Action Cleanup Code for Multiple Entries]]</ins></div></td></tr>
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38.99.213.170
https://rt-wiki.bestpractical.com/index.php?title=OnMerge&diff=2417&oldid=prev
38.99.213.170: /* Custom Condition */
2010-12-29T23:48:40Z
<p><span dir="auto"><span class="autocomment">Custom Condition</span></span></p>
<p><b>New page</b></p><div>Return true if current transaction is merge action.<br />
<br />
Custom condition code:<br />
<br />
my $txn = $self-&gt;TransactionObj;<br />
return undef unless $txn-&gt;Type =~ /^AddLink$/i;<br />
return undef unless $txn-&gt;Field =~ /^MergedInto$/i;<br />
return 1;<br />
<br />
<br />
If you need to refer to the original ticket id in a template it is available as $Transaction-&gt;[[ObjectId]].<br />
<br />
Variation:<br />
<br />
Another Variation that says, if we are merging from a queue into a set of queues, and data from the merging tickets Custom fields need to be populated into the ticket your merging into..<br />
<br />
Description: OnMergeCF<br />
Condition: User Defined<br />
Action: User Defined<br />
Template: Global Template: Transaction<br />
State: TransactionCreate<br />
<br />
=== Custom Condition ===<br />
<br />
<nowiki>#Transaction Association<br />
my $txn = $self-&gt;TransactionObj;<br />
<br />
#Condition on Type<br />
return undef unless $txn-&gt;Type =~ /^AddLink$/i;<br />
return undef unless $txn-&gt;Field =~ /^MergedInto$/i;<br />
<br />
$RT::Logger-&gt;info('Merge is Occurring');<br />
<br />
#Ticket Association<br />
#The New Ticket your Merging into<br />
my $ticket = $self-&gt;TicketObj;<br />
<br />
#The old Ticket your merging From<br />
my $oldTicket = RT::Ticket-&gt;new($RT::SystemUser);<br />
$oldTicket-&gt;LoadById($txn-&gt;ObjectId);<br />
<br />
$RT::Logger-&gt;info('Merging '.$txn-&gt;ObjectId.' into '.$ticket-&gt;Id);<br />
<br />
#Are we merging from the right queue?<br />
my $oldqueue = $oldTicket-&gt;Queue;<br />
return undef unless $oldqueue == 36;<br />
<br />
$RT::Logger-&gt;info('Merging From Lead Tracking Queue');<br />
<br />
#Are we merging into an allowed queue?<br />
my @queues = qw(Enrollment/Recruitment Installation Accounting HealthCheck/Follow-up);<br />
my $queue = $ticket-&gt;QueueObj-&gt;Name;<br />
my $qCount = grep(/\Q$queue\E/,@queues);<br />
return undef unless $qCount &gt;= 1;<br />
<br />
$RT::Logger-&gt;info('Merging into an allowed Queue');<br />
<br />
return 1;<br />
<br />
</nowiki><br />
<br />
=== Custom Action Preperation Code ===<br />
<br />
<nowiki>#nothing to do here.. just return<br />
return 1;<br />
</nowiki><br />
<br />
=== Custom Action Cleanup Code ===<br />
<br />
<nowiki> #Define the Custom Field Name Were Going to Play with.<br />
my $CFName = 'Lead Source';<br />
<br />
#Transaction Association<br />
my $txnObj = $self-&gt;TransactionObj;<br />
<br />
#Ticket Association<br />
#The New Ticket your Merging into<br />
my $ticketObj = $self-&gt;TicketObj;<br />
my $queueObj = $self-&gt;TicketObj-&gt;QueueObj;<br />
my $CFObj = RT::CustomField-&gt;new($RT::SystemUser);<br />
$CFObj-&gt;LoadByNameAndQueue(Name =&gt; $CFName, Queue =&gt; $queueObj-&gt;id);<br />
unless($CFObj-&gt;id) {<br />
$CFObj-&gt;LoadByNameAndQueue(Name =&gt; $CFName, Queue=&gt;0);<br />
unless($CFObj-&gt;id){<br />
$RT::Logger-&gt;warning("Custom Field: $CFName not for this Queue");<br />
return undef;<br />
};<br />
};<br />
<br />
#The old Ticket your merging From<br />
my $oldTicket = RT::Ticket-&gt;new($RT::SystemUser);<br />
$oldTicket-&gt;LoadById($txnObj-&gt;ObjectId);<br />
<br />
#We dont care if we blank out the Ticket Being Merged into.<br />
my $cfv = $oldTicket-&gt;FirstCustomFieldValue($CFName);<br />
<br />
#ok lets set this..<br />
<br />
my ($st, $msg) = $ticketObj-&gt;AddCustomFieldValue(<br />
Field =&gt; $CFObj-&gt;id,<br />
Value =&gt; $cfv,<br />
RecordTransaction =&gt; 1<br />
);<br />
<br />
unless ($st){<br />
$RT::Logger-&gt;warning("Odd we couldn't set $CFName to $cfv");<br />
};<br />
return 1;<br />
</nowiki></div>
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