NewTicketsAlert
Jump to navigation
Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
This callback adds a conspicuous message on the top of the "My RT" page which displays a list of new tickets assigned to the current user. It also adds a count of the user's new tickets in the page title, ie. "My RT (2)".
Place this in Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable :
% if ($count > 0) {
<&|/Widgets/TitleBox, title => $title &>
-
% while (my $ticket = $tickets->Next) {
- #<%$ticket->Id%>: <%$ticket->Subject%> % }
% }
<%INIT>
my $tickets = RT::Tickets->new( $session{'CurrentUser'} );
$tickets->LimitOwner( VALUE => $session{'CurrentUser'}->Id );
$tickets->LimitStatus( VALUE => 'new' );
my $count = $tickets->CountAll();
my $title;
if ($count == 1) {
$title = "You have a new ticket";
} else {
$title = "You have ${count} new tickets";
}