NewTicketsAlert
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This callback adds a conspicuous message on the top of the "My RT" page which displays a list of new tickets assigned to the current user. It also adds a count of the user's new tickets in the page title, ie. "My RT (2)".
Place this in Callbacks/NewTicketsAlert/Elements/MyRT/BeforeTable :
% if ($count > 0) {
<div class="results">
<script type="text/javascript">document.title += " (<%$count%>)"</script>
<&|/Widgets/TitleBox, title => $title &>
<ul>
% while (my $ticket = $tickets->Next) {
<li><a href="/Ticket/Display.html?id=<%$ticket->Id%>">#<%$ticket->Id%>: <%$ticket->Subject%></a></li>
% }
</ul>
</&>
</div>
% }
<%INIT>
my $tickets = RT::Tickets->new( $session{'CurrentUser'} );
$tickets->LimitOwner( VALUE => $session{'CurrentUser'}->Id );
$tickets->LimitStatus( VALUE => 'new' );
my $count = $tickets->CountAll();
my $title;
if ($count == 1) {
$title = "You have a new ticket";
} else {
$title = "You have ${count} new tickets";
}
</%INIT>