Difference between revisions of "ManualSimpleSearch"

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= Introduction =
= Introduction =


Simple search is an input box in the upper right of all pages, there is "Search" button next to the box. There is "Simple Search" button in the menu, as well, that leads to the simple search page with some hints.
Simple search is an input box in the upper right corner of all pages. You can also run a "Simple Search" by clicking on Search -> Tickets -> Simple Search from the top navigation bar, that leads to the simple search page with some hints.


Simple search is '''magical''' in some way and you may find this magic cool or annoying (that depends).
Simple search is '''magical''' in some way and you may find this magic cool or annoying (that depends).
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== Magic of the simple search ==
== Magic of the simple search ==


'''Beware''' the search is done only on tickets with [[ActiveStatus]], unless a keyword contains a status, for example "resolved" or "open stalled".
'''Beware''' the search is done only on tickets with an active status, unless a keyword contains a status, for example "resolved" or "open stalled".


You can use id (any number) to jump right to the ticket, just type 10 and hit enter to jump to ticket #10.
You can use id (any number) to jump right to the ticket, just type 10 and hit enter to jump to ticket #10.
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Everything else is searched in subject of tickets.
Everything else is searched in subject of tickets.


Behaviour may be changed or extended with local customizations, consult with your system administrator if you are not sure.
Behavior may be changed or extended with local customizations, consult with your system administrator if you are not sure.


== Some examples with magic ==
== Some examples with magic ==
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Search for new tickets in support queue (if a queue with name support exists).
Search for new tickets in support queue (if a queue with name support exists, this is case insensitive).


  support new
  support new
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Up: [[ManualSearchTickets]]
Up: [[ManualSearchTickets]]
[[Category:RT User Manual]]
[[Category:RT User Manual]]
[[Category:RT44]]

Latest revision as of 15:51, 28 March 2019

Up: ManualSearchTickets


Introduction

Simple search is an input box in the upper right corner of all pages. You can also run a "Simple Search" by clicking on Search -> Tickets -> Simple Search from the top navigation bar, that leads to the simple search page with some hints.

Simple search is magical in some way and you may find this magic cool or annoying (that depends).

Using

Just type search terms (keywords) in the text box and hit enter or click Search button. The search will be done so that the result matches each keyword (AND).

Magic of the simple search

Beware the search is done only on tickets with an active status, unless a keyword contains a status, for example "resolved" or "open stalled".

You can use id (any number) to jump right to the ticket, just type 10 and hit enter to jump to ticket #10.

You can use email address to search by requestor.

You can use name of a privileged user to search by owner.

You can use queue name to search tickets in that queue, but only if queue name has no spaces.

You can prefix a word with "fulltext:" to search in content of tickets. Don't overuse this feature as full text search without indexing can be very slow.

Everything else is searched in subject of tickets.

Behavior may be changed or extended with local customizations, consult with your system administrator if you are not sure.

Some examples with magic

Search for open or stalled tickets owned by ruz (if a user with name ruz exists).

ruz open stalled

Search for new tickets in support queue (if a queue with name support exists, this is case insensitive).

support new

For admins

SimpleSearchExcludeResolved and SimpleSearchIncludeResolved.


Up: ManualSearchTickets