ManualRights

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Revision as of 10:54, 9 May 2012 by 217.154.148.98 (talk) (RTFM)
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Appendix 2 Rights


This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

Table 1: Global rights

Name of right What users with this right can do
AdminAllPersonalGroups change name, description, and members of any personal group
AdminCustomFields add, delete, and modify custom fields
AdminGroup create groups; change groups' name, description, and rights
AdminGroupMembership add and remove members from a group
AdminOwnPersonalGroups change name, description, and members of their own personal groups
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
AdminUsers create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
AssignCustomFields ???
CommentOnTicket add comments to tickets
CreateSavedSearch save a ticket search
CreateTicket create tickets
DelegateRights assign their own rights to other users
DeleteTicket delete tickets
EditSavedSearches edit a ticket search you've previously saved
LoadSavedSearch load a ticket search you've previously saved
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL right.
ModifyCustomField change and set values in a custom field you've defined
ModifyOwnMembership add or remove themselves from a group
ModifyQueueWatchers add and remove CCs and AdminCCs
ModifyScrips add, delete, and change the content of scrips
ModifySelf modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
ModifyTemplate create, modify, and delete scrip templates
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
OwnTicket own (be responsible for) a ticket
ReplyToTicket add replies to a ticket
SeeQueue know that a queue exists; queues will appear in visible listings for this user
ShowACL see the rights granted to users and groups
ShowConfigTab have access to the Configuration (Admin) tab
ShowOutgoingEmail see full text of emails sent by RT
ShowSavedSearches list or load SavedSearches
ShowScrips see scrips
ShowTemplate see scrips' email templates
ShowTicket see tickets
ShowTicketComments see comments attached to tickets
SuperUser everything; this user has all possible rights within RT - careful!
Watch sign up as a requestor or CC
WatchAsAdminCc sign up as an AdminCC

Table 2: Queue rights

Name of right What users with this right can do
AdminCustomFields add, delete, and modify custom fields
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
CommentOnTicket add comments to tickets
CreateTicket create tickets
DeleteTicket delete tickets
ModifyACL change users' and groups' rights. Users with this right should also have the right ShowACL
ModifyQueueWatchers add and remove CCs and AdminCCs
ModifyScrips add, delete, and change the content of scrips
ModifyTemplate create, modify, and delete scrip templates
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
OwnTicket own (be responsible for/take) a ticket
ReplyToTicket add replies to a ticket
SeeQueue know that a queue exists; queues will appear in visible listings for this user
ShowACL see the rights granted to users and groups
ShowScrips see scrips
ShowTemplate see scrips email templates
ShowTicket see tickets
ShowTicketComments see comments attached to tickets
Watch sign up as a requestor or CC
WatchAsAdminCc sign up as an AdminCC

Table 3: Group rights

Name of right What users with this right can do
AdminGroup create groups; change groups' name, description, and rights
AdminGroupMembership add and remove members from a group
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL
ModifyOwnMembership add or remove themselves from a group



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