Difference between revisions of "ManualRights"

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!Name of right
!Name of right
!What users with this right can do
!What users with this right can do
|-
|- valign="top"
|[[ShowScrips]]
|[[ShowScrips]]
|see scrips
|see scrips
|-
|- valign="top"
|[[SuperUser]]
|[[SuperUser]]
|everything; this user has all possible rights within RT - careful!
|everything; this user has all possible rights within RT - careful!
|-
|- valign="top"
|[[DelegateRights]]
|[[DelegateRights]]
|assign their own rights to other users
|assign their own rights to other users
|-
|- valign="top"
|[[ModifyACL]]
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]] right.
|change users' and groups' rights. Users with this right should also have the [[ShowACL]] right.
|-
|- valign="top"
|[[AdminUsers]]
|[[AdminUsers]]
| create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
| create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
|-
|- valign="top"
|[[AdminCustomFields]]
|[[AdminCustomFields]]
| add, delete, and modify custom fields
| add, delete, and modify custom fields
|-
|- valign="top"
|[[ShowSavedSearches]]
|[[ShowSavedSearches]]
|list or load saved ticket searches
|list or load saved ticket searches
|-
|- valign="top"
|[[ModifyCustomField]]
|[[ModifyCustomField]]
|change and set values in a custom field you've defined
|change and set values in a custom field you've defined
|-
|- valign="top"
|[[AssignCustomFields]]
|[[AssignCustomFields]]
| ???
| ???
|-
|- valign="top"
|[[ReplyToTicket]]
|[[ReplyToTicket]]
| add replies to a ticket
| add replies to a ticket
|-
|- valign="top"
|[[Watch]]
|[[Watch]]
|sign up as a requestor or [[CC]]
|sign up as a requestor or [[CC]]
|-
|- valign="top"
|[[AdminGroup]]
|[[AdminGroup]]
| create groups; change groups' name, description, and rights
| create groups; change groups' name, description, and rights
|-
|- valign="top"
|[[ShowOutgoingEmail]]
|[[ShowOutgoingEmail]]
|see full text of emails sent by RT
|see full text of emails sent by RT
|-
|- valign="top"
|[[AdminQueue]]
|[[AdminQueue]]
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|-
|- valign="top"
|[[ModifyScrips]]
|[[ModifyScrips]]
|add, delete, and change the content of scrips
|add, delete, and change the content of scrips
|-
|- valign="top"
|[[ModifyTemplate]]
|[[ModifyTemplate]]
|create, modify, and delete scrip templates
|create, modify, and delete scrip templates
|-
|- valign="top"
|[[CommentOnTicket]]
|[[CommentOnTicket]]
|add comments to tickets
|add comments to tickets
|-
|- valign="top"
|[[DeleteTicket]]
|[[DeleteTicket]]
|delete tickets
|delete tickets
|-
|- valign="top"
|[[AdminAllPersonalGroups]]
|[[AdminAllPersonalGroups]]
|change name, description, and members of any personal group
|change name, description, and members of any personal group
|-
|- valign="top"
|[[ShowTicketComments]]
|[[ShowTicketComments]]
|see comments attached to tickets
|see comments attached to tickets
|-
|- valign="top"
|[[SeeQueue]]
|[[SeeQueue]]
| know that a queue exists; queues will appear in visible listings for this user
| know that a queue exists; queues will appear in visible listings for this user
|-
|- valign="top"
|[[ShowTemplate]]
|[[ShowTemplate]]
|see scrips' email templates
|see scrips' email templates
|-
|- valign="top"
|[[ModifyOwnMembership]]
|[[ModifyOwnMembership]]
|add or remove themselves from a group
|add or remove themselves from a group
|-
|- valign="top"
|[[LoadSavedSearch]]
|[[LoadSavedSearch]]
|load a ticket search you've previously saved
|load a ticket search you've previously saved
|-
|- valign="top"
|[[CreateSavedSearch]]
|[[CreateSavedSearch]]
|save a ticket search
|save a ticket search
|-
|- valign="top"
|[[OwnTicket]]
|[[OwnTicket]]
|own (be responsible for/take) a ticket
|own (be responsible for/take) a ticket
|-
|- valign="top"
|[[WatchAsAdminCc]]
|[[WatchAsAdminCc]]
|sign up as an [[AdminCC]]
|sign up as an [[AdminCC]]
|-
|- valign="top"
|[[AdminGroupMembership]]
|[[AdminGroupMembership]]
| add and remove members from a group
| add and remove members from a group
|-
|- valign="top"
|[[ShowACL]]
|[[ShowACL]]
|see the rights granted to users and groups
|see the rights granted to users and groups
|-
|- valign="top"
|[[AdminOwnPersonalGroups]]
|[[AdminOwnPersonalGroups]]
|change name, description, and members of their own personal groups
|change name, description, and members of their own personal groups
|-
|- valign="top"
|[[ModifyQueueWatchers]]
|[[ModifyQueueWatchers]]
|add and remove [[CC]]s and [[AdminCC]]s
|add and remove [[CC]]s and [[AdminCC]]s
|-
|- valign="top"
|[[ModifyTicket]]
|[[ModifyTicket]]
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|-
|- valign="top"
|[[CreateTicket]]
|[[CreateTicket]]
|create tickets
|create tickets
|-
|- valign="top"
|[[EditSavedSearches]]
|[[EditSavedSearches]]
|edit a ticket search you've previously saved
|edit a ticket search you've previously saved
|-
|- valign="top"
|[[ShowConfigTab]]
|[[ShowConfigTab]]
|have access to the Configuration (Admin) tab
|have access to the Configuration (Admin) tab
|-
|- valign="top"
|[[ShowTicket]]
|[[ShowTicket]]
|see tickets
|see tickets
|-
|- valign="top"
|[[ModifySelf]]
|[[ModifySelf]]
|modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
|modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
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!Name of right
!Name of right
!What users with this right can do
!What users with this right can do
|-
|- valign="top"
|[[ReplyToTicket]]
|[[ReplyToTicket]]
|add replies to a ticket
|add replies to a ticket
|-
|- valign="top"
|[[CreateTicket]]
|[[CreateTicket]]
|create tickets
|create tickets
|-
|- valign="top"
|[[AdminCustomFields]]
|[[AdminCustomFields]]
|add, delete, and modify custom fields
|add, delete, and modify custom fields
|-
|- valign="top"
|[[ShowTicket]]
|[[ShowTicket]]
|see tickets
|see tickets
|-
|- valign="top"
|[[ModifyTemplate]]
|[[ModifyTemplate]]
|create, modify, and delete scrip templates
|create, modify, and delete scrip templates
|-
|- valign="top"
|[[ModifyQueueWatchers]]
|[[ModifyQueueWatchers]]
|add and remove [[CC]]s and [[AdminCC]]s
|add and remove [[CC]]s and [[AdminCC]]s
|-
|- valign="top"
|[[WatchAsAdminCc]]
|[[WatchAsAdminCc]]
|sign up as an [[AdminCC]]
|sign up as an [[AdminCC]]
|-
|- valign="top"
|[[ShowScrips]]
|[[ShowScrips]]
|see scrips
|see scrips
|-
|- valign="top"
|[[OwnTicket]]
|[[OwnTicket]]
|own (be responsible for/take) a ticket
|own (be responsible for/take) a ticket
|-
|- valign="top"
|[[Watch]]
|[[Watch]]
|sign up as a requestor or [[CC]]
|sign up as a requestor or [[CC]]
|-
|- valign="top"
|[[ModifyACL]]
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the right [[ShowACL]]
|change users' and groups' rights. Users with this right should also have the right [[ShowACL]]
|-
|- valign="top"
|[[CommentOnTicket]]
|[[CommentOnTicket]]
|add comments to tickets
|add comments to tickets
|-
|- valign="top"
|[[ModifyTicket]]
|[[ModifyTicket]]
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|-
|- valign="top"
|[[ModifyScrips]]
|[[ModifyScrips]]
|add, delete, and change the content of scrips
|add, delete, and change the content of scrips
|-
|- valign="top"
|[[ShowACL]]
|[[ShowACL]]
|see the rights granted to users and groups
|see the rights granted to users and groups
|-
|- valign="top"
|[[ShowTicketComments]]
|[[ShowTicketComments]]
|see comments attached to tickets
|see comments attached to tickets
|-
|- valign="top"
|[[DeleteTicket]]
|[[DeleteTicket]]
|delete tickets
|delete tickets
|-
|- valign="top"
|[[AdminQueue]]
|[[AdminQueue]]
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|-
|- valign="top"
|[[SeeQueue]]
|[[SeeQueue]]
|know that a queue exists; queues will appear in visible listings for this user
|know that a queue exists; queues will appear in visible listings for this user
|-
|- valign="top"
|[[ShowTemplate]]
|[[ShowTemplate]]
|see scrips email templates
|see scrips email templates
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!Name of right
!Name of right
!What users with this right can do
!What users with this right can do
|-
|- valign="top"
|[[ModifyOwnMembership]]
|[[ModifyOwnMembership]]
|add or remove themselves from a group
|add or remove themselves from a group
|-
|- valign="top"
|[[ModifyACL]]
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]]
|-
|- valign="top"
|[[AdminGroupMembership]]
|[[AdminGroupMembership]]
|add and remove members from a group
|add and remove members from a group
|-
|- valign="top"
|[[AdminGroup]]
|[[AdminGroup]]
|create groups; change groups' name, description, and rights
|create groups; change groups' name, description, and rights

Revision as of 12:25, 20 March 2019

Prev: ManualAdministration --- Up: UserManual --- Next: ManualScrips

Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

(Careful when you edit tables - you might need to manually reformat them)

Table 1: Global rights

Name of right What users with this right can do
ShowScrips see scrips
SuperUser everything; this user has all possible rights within RT - careful!
DelegateRights assign their own rights to other users
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL right.
AdminUsers create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
AdminCustomFields add, delete, and modify custom fields
ShowSavedSearches list or load saved ticket searches
ModifyCustomField change and set values in a custom field you've defined
AssignCustomFields ???
ReplyToTicket add replies to a ticket
Watch sign up as a requestor or CC
AdminGroup create groups; change groups' name, description, and rights
ShowOutgoingEmail see full text of emails sent by RT
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
ModifyScrips add, delete, and change the content of scrips
ModifyTemplate create, modify, and delete scrip templates
CommentOnTicket add comments to tickets
DeleteTicket delete tickets
AdminAllPersonalGroups change name, description, and members of any personal group
ShowTicketComments see comments attached to tickets
SeeQueue know that a queue exists; queues will appear in visible listings for this user
ShowTemplate see scrips' email templates
ModifyOwnMembership add or remove themselves from a group
LoadSavedSearch load a ticket search you've previously saved
CreateSavedSearch save a ticket search
OwnTicket own (be responsible for/take) a ticket
WatchAsAdminCc sign up as an AdminCC
AdminGroupMembership add and remove members from a group
ShowACL see the rights granted to users and groups
AdminOwnPersonalGroups change name, description, and members of their own personal groups
ModifyQueueWatchers add and remove CCs and AdminCCs
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
CreateTicket create tickets
EditSavedSearches edit a ticket search you've previously saved
ShowConfigTab have access to the Configuration (Admin) tab
ShowTicket see tickets
ModifySelf modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.

Table 2: Queue rights

Name of right What users with this right can do
ReplyToTicket add replies to a ticket
CreateTicket create tickets
AdminCustomFields add, delete, and modify custom fields
ShowTicket see tickets
ModifyTemplate create, modify, and delete scrip templates
ModifyQueueWatchers add and remove CCs and AdminCCs
WatchAsAdminCc sign up as an AdminCC
ShowScrips see scrips
OwnTicket own (be responsible for/take) a ticket
Watch sign up as a requestor or CC
ModifyACL change users' and groups' rights. Users with this right should also have the right ShowACL
CommentOnTicket add comments to tickets
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
ModifyScrips add, delete, and change the content of scrips
ShowACL see the rights granted to users and groups
ShowTicketComments see comments attached to tickets
DeleteTicket delete tickets
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
SeeQueue know that a queue exists; queues will appear in visible listings for this user
ShowTemplate see scrips email templates

Table 3: Group rights

Name of right What users with this right can do
ModifyOwnMembership add or remove themselves from a group
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL
AdminGroupMembership add and remove members from a group
AdminGroup create groups; change groups' name, description, and rights



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