Difference between revisions of "ManualRights"

From Request Tracker Wiki
Jump to navigation Jump to search
(Undo revision 7102 by 217.154.148.98 (talk))
Line 1: Line 1:
Prev: [[ManualAdministration]] --- Up: [[UserManual]] --- Next: [[ManualScrips]]
Prev: [[ManualAdministration]] --- Up: [[UserManual]] --- Next: [[ManualScrips]]


Appendix 2 Rights
'''Appendix 2 Rights'''
 
----


This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.
This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.
Line 9: Line 7:
See also [[Rights]] article.
See also [[Rights]] article.


Table 1: Global rights
(Careful when you edit tables - you might need to manually reformat them)
 
'''Table 1: Global rights'''
{| class="wikitable" cellpadding="3" width="100%"
{| class="wikitable" cellpadding="3" width="100%"
|+  
|+
|+
!Name of right
|+
!What users with this right can do
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+  
|[[CreateTicket]]
|[[CreateTicket]]
|create tickets
|create tickets
|+
|[[ShowACL]]
|[[ShowACL]]
|see the rights granted to users and groups
|see the rights granted to users and groups
|+
|[[CreateSavedSearch]]
|[[CreateSavedSearch]]
|save a ticket search
|save a ticket search
|+
|[[SeeQueue]]
|[[SeeQueue]]
| know that a queue exists; queues will appear in visible listings for this user
| know that a queue exists; queues will appear in visible listings for this user
|+
|[[CommentOnTicket]]
|[[CommentOnTicket]]
|add comments to tickets
|add comments to tickets
|+
|[[ShowOutgoingEmail]]
|[[ShowOutgoingEmail]]
|see full text of emails sent by RT
|see full text of emails sent by RT
|+
|[[AssignCustomFields]]
|[[AssignCustomFields]]
| ???
| ???
|+
|[[ShowSavedSearches]]
|[[ShowSavedSearches]]
|list or load [[SavedSearch]]es
|list or load saved ticket searches
|+
|[[AdminUsers]]
|[[AdminUsers]]
| create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
| create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
|+
|[[DelegateRights]]
|[[DelegateRights]]
|assign their own rights to other users
|assign their own rights to other users
|+
|[[ShowScrips]]
|[[ShowScrips]]
|see scrips
|see scrips
|+
|[[ReplyToTicket]]
|[[ReplyToTicket]]
| add replies to a ticket
| add replies to a ticket
|+
|[[AdminQueue]]
|[[AdminQueue]]
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|+
|[[DeleteTicket]]
|[[DeleteTicket]]
|delete tickets
|delete tickets
|+
|[[ShowTemplate]]
|[[ShowTemplate]]
|see scrips' email templates
|see scrips' email templates
|+
|[[OwnTicket]]
|[[OwnTicket]]
|own (be responsible for) a ticket
|own (be responsible for/take) a ticket
|+
|[[AdminOwnPersonalGroups]]
|[[AdminOwnPersonalGroups]]
|change name, description, and members of their own personal groups
|change name, description, and members of their own personal groups
|+
|[[EditSavedSearches]]
|[[EditSavedSearches]]
|edit a ticket search you've previously saved
|edit a ticket search you've previously saved
|+
|[[ShowTicket]]
|[[ShowTicket]]
|see tickets
|see tickets
|+
|[[ModifyTicket]]
|[[ModifyTicket]]
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|+
|[[AdminGroupMembership]]
|[[AdminGroupMembership]]
| add and remove members from a group
| add and remove members from a group
|+
|[[LoadSavedSearch]]
|[[LoadSavedSearch]]
|load a ticket search you've previously saved
|load a ticket search you've previously saved
|+
|[[ShowTicketComments]]
|[[ShowTicketComments]]
|see comments attached to tickets
|see comments attached to tickets
|+
|[[ModifyTemplate]]
|[[ModifyTemplate]]
|create, modify, and delete scrip templates
|create, modify, and delete scrip templates
|+
|[[AdminGroup]]
|[[AdminGroup]]
| create groups; change groups' name, description, and rights
| create groups; change groups' name, description, and rights
|+
|[[ModifyACL]]
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]] right.
|change users' and groups' rights. Users with this right should also have the [[ShowACL]] right.
|+
|[[SuperUser]]
|[[SuperUser]]
|everything; this user has all possible rights within RT - careful!
|everything; this user has all possible rights within RT - careful!
|+
|[[ModifySelf]]
|[[ModifySelf]]
|modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
|modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
|+
|[[AdminCustomFields]]
|[[AdminCustomFields]]
| add, delete, and modify custom fields
| add, delete, and modify custom fields
|+
|[[ModifyCustomField]]
|[[ModifyCustomField]]
|change and set values in a custom field you've defined
|change and set values in a custom field you've defined
|+
|[[Watch]]
|[[Watch]]
|sign up as a requestor or [[CC]]
|sign up as a requestor or [[CC]]
|+
|[[ModifyScrips]]
|[[ModifyScrips]]
|add, delete, and change the content of scrips
|add, delete, and change the content of scrips
|+
|[[AdminAllPersonalGroups]]
|[[AdminAllPersonalGroups]]
|change name, description, and members of any personal group
|change name, description, and members of any personal group
|+
|[[ModifyOwnMembership]]
|[[ModifyOwnMembership]]
|add or remove themselves from a group
|add or remove themselves from a group
|+
|[[WatchAsAdminCc]]
|[[WatchAsAdminCc]]
|sign up as an [[AdminCC]]
|sign up as an [[AdminCC]]
|+
|[[ModifyQueueWatchers]]
|[[ModifyQueueWatchers]]
|add and remove [[CC]]s and [[AdminCC]]s
|add and remove [[CC]]s and [[AdminCC]]s
!Name of right
|+
!What users with this right can do
|[[ShowConfigTab]]
|[[ShowConfigTab]]
|have access to the Configuration (Admin) tab
|have access to the Configuration (Admin) tab
|+
|}
|}


Table 2: Queue rights
'''Table 2: Queue rights'''
{| class="wikitable" cellpadding="3" width="100%"
{| class="wikitable" cellpadding="3" width="100%"
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+
|+  
!Name of right
!Name of right
!What users with this right can do
!What users with this right can do
|+
|[[ShowACL]]
|[[ShowACL]]
|see the rights granted to users and groups
|see the rights granted to users and groups
|+
|[[ModifyACL]]
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the right [[ShowACL]]
|change users' and groups' rights. Users with this right should also have the right [[ShowACL]]
|+
|[[ShowScrips]]
|[[ShowScrips]]
|see scrips
|see scrips
|+
|[[ModifyQueueWatchers]]
|[[ModifyQueueWatchers]]
|add and remove [[CC]]s and [[AdminCC]]s
|add and remove [[CC]]s and [[AdminCC]]s
|+
|[[ShowTemplate]]
|[[ShowTemplate]]
|see scrips email templates
|see scrips email templates
|+
|[[CreateTicket]]
|[[CreateTicket]]
|create tickets
|create tickets
|+
|[[ShowTicket]]
|[[ShowTicket]]
|see tickets
|see tickets
|+
|[[CommentOnTicket]]
|[[CommentOnTicket]]
|add comments to tickets
|add comments to tickets
|+
|[[ShowTicketComments]]
|[[ShowTicketComments]]
|see comments attached to tickets
|see comments attached to tickets
|+
|[[SeeQueue]]
|[[SeeQueue]]
|know that a queue exists; queues will appear in visible listings for this user
|know that a queue exists; queues will appear in visible listings for this user
|+
|[[AdminQueue]]
|[[AdminQueue]]
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
|+
|[[ModifyScrips]]
|[[ModifyScrips]]
|add, delete, and change the content of scrips
|add, delete, and change the content of scrips
|+
|[[Watch]]
|[[Watch]]
|sign up as a requestor or [[CC]]
|sign up as a requestor or [[CC]]
|+
|[[ReplyToTicket]]
|[[ReplyToTicket]]
|add replies to a ticket
|add replies to a ticket
|+
|[[AdminCustomFields]]
|[[AdminCustomFields]]
|add, delete, and modify custom fields
|add, delete, and modify custom fields
|+
|[[ModifyTemplate]]
|[[ModifyTemplate]]
|create, modify, and delete scrip templates
|create, modify, and delete scrip templates
|+
|[[WatchAsAdminCc]]
|[[WatchAsAdminCc]]
|sign up as an [[AdminCC]]
|sign up as an [[AdminCC]]
|+
|[[OwnTicket]]
|[[OwnTicket]]
|own (be responsible for/take) a ticket
|own (be responsible for/take) a ticket
|+
|[[ModifyTicket]]
|[[ModifyTicket]]
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
|+
|[[DeleteTicket]]
|[[DeleteTicket]]
|delete tickets
|delete tickets
|+
|}
|}


Table 3: Group rights
'''Table 3: Group rights'''
{| class="wikitable" cellpadding="3" width="100%"
{| class="wikitable" cellpadding="3" width="100%"
|+  
|+
|+
|+
|+
|+
|+
!Name of right
!Name of right
!What users with this right can do
!What users with this right can do
|+
|[[ModifyACL]]
|[[ModifyACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]]
|change users' and groups' rights. Users with this right should also have the [[ShowACL]]
|+
|[[AdminGroup]]
|[[AdminGroup]]
|create groups; change groups' name, description, and rights
|create groups; change groups' name, description, and rights
|+
|[[ModifyOwnMembership]]
|[[ModifyOwnMembership]]
|add or remove themselves from a group
|add or remove themselves from a group
|+
|[[AdminGroupMembership]]
|[[AdminGroupMembership]]
|add and remove members from a group
|add and remove members from a group
|+
|}
|}


Revision as of 11:13, 9 May 2012

Prev: ManualAdministration --- Up: UserManual --- Next: ManualScrips

Appendix 2 Rights

This is a reference for rights in RT. The rights are broken down into three tables: global, queue, and group. Within those tables, rights are listed alphabetically. Each right has full description on wiki.

See also Rights article.

(Careful when you edit tables - you might need to manually reformat them)

Table 1: Global rights

Name of right What users with this right can do
CreateTicket create tickets
ShowACL see the rights granted to users and groups
CreateSavedSearch save a ticket search
SeeQueue know that a queue exists; queues will appear in visible listings for this user
CommentOnTicket add comments to tickets
ShowOutgoingEmail see full text of emails sent by RT
AssignCustomFields ???
ShowSavedSearches list or load saved ticket searches
AdminUsers create users; change anything on users' Basics screen: username, email, name, nickname, Unix login, address, phone numbers, comments about the user, signature, password, organization and rights.
DelegateRights assign their own rights to other users
ShowScrips see scrips
ReplyToTicket add replies to a ticket
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
DeleteTicket delete tickets
ShowTemplate see scrips' email templates
OwnTicket own (be responsible for/take) a ticket
AdminOwnPersonalGroups change name, description, and members of their own personal groups
EditSavedSearches edit a ticket search you've previously saved
ShowTicket see tickets
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
AdminGroupMembership add and remove members from a group
LoadSavedSearch load a ticket search you've previously saved
ShowTicketComments see comments attached to tickets
ModifyTemplate create, modify, and delete scrip templates
AdminGroup create groups; change groups' name, description, and rights
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL right.
SuperUser everything; this user has all possible rights within RT - careful!
ModifySelf modify your own email address, real name, nickname, extra contact information, password, address, phone numbers, and signature.
AdminCustomFields add, delete, and modify custom fields
ModifyCustomField change and set values in a custom field you've defined
Watch sign up as a requestor or CC
ModifyScrips add, delete, and change the content of scrips
AdminAllPersonalGroups change name, description, and members of any personal group
ModifyOwnMembership add or remove themselves from a group
WatchAsAdminCc sign up as an AdminCC
ModifyQueueWatchers add and remove CCs and AdminCCs
ShowConfigTab have access to the Configuration (Admin) tab

Table 2: Queue rights

Name of right What users with this right can do
ShowACL see the rights granted to users and groups
ModifyACL change users' and groups' rights. Users with this right should also have the right ShowACL
ShowScrips see scrips
ModifyQueueWatchers add and remove CCs and AdminCCs
ShowTemplate see scrips email templates
CreateTicket create tickets
ShowTicket see tickets
CommentOnTicket add comments to tickets
ShowTicketComments see comments attached to tickets
SeeQueue know that a queue exists; queues will appear in visible listings for this user
AdminQueue create, enable, and disable queues; change queues' name, description, reply and comment address, priority, and due date
ModifyScrips add, delete, and change the content of scrips
Watch sign up as a requestor or CC
ReplyToTicket add replies to a ticket
AdminCustomFields add, delete, and modify custom fields
ModifyTemplate create, modify, and delete scrip templates
WatchAsAdminCc sign up as an AdminCC
OwnTicket own (be responsible for/take) a ticket
ModifyTicket change tickets' subject, status, time worked, time left, priorities, queue, dates, watchers, owner, and relationships to other tickets; add comments and replies to tickets
DeleteTicket delete tickets

Table 3: Group rights

Name of right What users with this right can do
ModifyACL change users' and groups' rights. Users with this right should also have the ShowACL
AdminGroup create groups; change groups' name, description, and rights
ModifyOwnMembership add or remove themselves from a group
AdminGroupMembership add and remove members from a group


Prev: ManualAdministration --- Up: UserManual --- Next: ManualScrips

Retrieved from "https://rt-wiki.bestpractical.com/index.php?title=ManualRights&oldid=2093"