Difference between revisions of "ManualApprovals"

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[[Category:RT User Manual]]
[[Category:RT User Manual]]
[[Category:RT44]]

Latest revision as of 13:51, 2 April 2019

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Creating Approvals

Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval can be a ticket; another ticket can depend on that ticket being resolved.

The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.

Please see the Customizing/Approvals and RT::Action::CreateTickets pages in our official documentation for more about Approvals in RT.


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