Difference between revisions of "ManualApprovals"

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The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.
The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.


Please see the [https://docs.bestpractical.com/rt/latest/customizing/approvals.html Customizing/Approvals] and [https://docs.bestpractical.com/rt/latest/RT/Action/CreateTickets.html RT::Action::CreateTickets] pages in our official documentation for more about Approvals in RT.
Please see the [https://docs.bestpractical.com/rt/latest/customizing/approvals.html Customizing/Approvals] and [https://docs.bestpractical.com/rt/latest/RT/Action/CreateTickets.html RT::Action::CreateTickets] pages in our official documentation for more about Approvals in RT.
 
For another explanation, see [[ApprovalCreation]].


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Revision as of 16:29, 21 March 2019

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Creating Approvals

Approvals are a useful way to get tickets OK'd by management without creating a new system. A supervisor's approval can be a ticket; another ticket can depend on that ticket being resolved.

The custom programming to create tickets involves the Create Tickets scrip action and a template that asks a supervisor to look at the ticket asking for approval.

Please see the Customizing/Approvals and RT::Action::CreateTickets pages in our official documentation for more about Approvals in RT.


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