Difference between revisions of "Main Page"

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Please: [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.
Please: [[UpdateTheWiki]], post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to [[RTUsers]] and add yourself and your organization to the user list.


== Wiki Move ==
== About RT Documentation ==


We've recently migrated the RT wiki and all of its content from an instance hosted by Wikia to this instance. If you had a user account on the previous wiki, you'll need to [[Special:UserLogin|create your account again]]. However, all of your content has been migrated over. If you were a contributor on the previous wiki and you see things are out of place, please feel free to rearrange things and fix them up.
In addition to the information found here, you can find RT's documentation in your install of RT on the server and also [https://bestpractical.com/resources/ on the web at the Best Practical website]. The [https://bestpractical.com/blog Best Practical blog] and the [https://forum.bestpractical.com Community Forum] are also great resources for RT information. Best Practical also offers commercial support services to help get the most out of RT and RTIR.


We're tracking details from the move on the [[Wikia Move]] page.
== Getting Started with RT ==


== Other Documentation ==
If you're new to RT, start with the [[UserManual]].


In addition to the information found here, you can find more RT's documentation in your install of RT on the server and also [https://bestpractical.com/resources/ on the web at the Best Practical website]. The [https://bestpractical.com/blog Best Practical blog] is another great resource for RT information.
== Current Sections ==


== Sections ==
You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.
 
== Historical Sections ==


You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the [[UserManual]] before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.
RT has been in development for over 20 years, so information on this wiki dates back to many different versions. These sections may contain information on older versions of RT that is no longer completely accurate for modern RT. Pages known to be updated should be moved up to the Current Section.


* [[FAQ]], [[FindingAnswersAboutRT]] and "Common Problems" below.
* [[FAQ]], [[FindingAnswersAboutRT]] and "Common Problems" below.
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* [[HowToHelp]], [[Translation]]
* [[HowToHelp]], [[Translation]]
* [[Demo]]
* [[Demo]]
* [[UserManual]], [[RTGlossary]] & [[Documentation]]
* [[RTGlossary]] & [[Documentation]]
* [[InstallationGuides]], [[RTTutorials]]
* [[InstallationGuides]], [[RTTutorials]]
* [[RT Config|RT_Config]] & [[RT SiteConfig|RT_SiteConfig]]
* [[RT Config|RT_Config]] & [[RT SiteConfig|RT_SiteConfig]]
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We have installed the Markdown plugin, so you can edit pages in Markdown.
We have installed the Markdown plugin, so you can edit pages in Markdown.
Several years ago, we moved the wiki from Wikia as noted on the [[Wikia Move]] page.

Revision as of 15:51, 28 March 2019

RT

RT is an open source issue tracking and workflow platform developed and supported by Best Practical Solutions. This wiki site is a free resource for the RT community to share ideas, configurations, and customizations to RT, RTIR, and related products.

Please: UpdateTheWiki, post your hints, tricks, tips and tools about how to get the most out of RT. If you currently use RT, please head over to RTUsers and add yourself and your organization to the user list.

About RT Documentation

In addition to the information found here, you can find RT's documentation in your install of RT on the server and also on the web at the Best Practical website. The Best Practical blog and the Community Forum are also great resources for RT information. Best Practical also offers commercial support services to help get the most out of RT and RTIR.

Getting Started with RT

If you're new to RT, start with the UserManual.

Current Sections

You can go through these pretty much in order if you're starting from scratch, but please plan to spend some quality time with the UserManual before you try to go live; RT is big and full of tons of features, and you probably can't get your head around all of it in one sitting.

Historical Sections

RT has been in development for over 20 years, so information on this wiki dates back to many different versions. These sections may contain information on older versions of RT that is no longer completely accurate for modern RT. Pages known to be updated should be moved up to the Current Section.

Common problems

Wish lists

Getting started with MediaWiki

To learn more about how to edit wiki pages, click the Help link here or in the navigation on the left.

We have installed the Markdown plugin, so you can edit pages in Markdown.

Several years ago, we moved the wiki from Wikia as noted on the Wikia Move page.