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If you want RT to use Apache::Session::MySQL on no-locking mode, you will have to do the followings changes on your RT:

  • Create a file called LockLessMySQL.pm in /path/to/your/rt/local/lib/Apache/Session, if Session folder doesn't exists, first create it (mkdir -p /path/to/your/rt/local/lib/Apache/Session)
  • Add the below content on that file: package Apache::Session::LockLessMySQL; use strict; use warnings; our $VERSION = '0.01'; use base qw(Apache::Session); use Apache::Session; use Apache::Session::Lock::Null; use Apache::Session::Store::MySQL; use Apache::Session::Generate::MD5; use Apache::Session::Serialize::Storable; sub populate { my $self = shift; $self->{object_store} = new Apache::Session::Store::MySQL $self; $self->{lock_manager} = new Apache::Session::Lock::Null $self; $self->{generate} = \&Apache::Session::Generate::MD5::generate; $self->{validate} = \&Apache::Session::Generate::MD5::validate; $self->{serialize} = \&Apache::Session::Serialize::Storable::serialize; $self->{unserialize} = \&Apache::Session::Serialize::Storable::unserialize; return $self; } 1;
  • If you are in RT <= 3.6
  • If you are in RT > 3.7
      • Edit /path/to/your/rt/lib/RT/Interface/Web/Session.pm and replace "Apache::Session::MySQL" (line 100) with "Apache::Session::LockLessMySQL"
  • Restart your web server

Thanks Rus for the hand :-)