JasonLong

From Request Tracker Wiki
Jump to navigation Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

Hi! I'm Jason Long; I'm the RT system administrator at Messiah College.

Wondering what Reminders are for...

Some customizations I'm working on:

  • SendEmailAction - sends an email to a fixed address when ticket is created
  • ValidateEmail - allows custom validation routines for watcher email addresses
  • AutoCompleteEmail - auto-completion for the requestor field, using AJAX
    • allows a call-taker to type the first few letters of the caller's first or last name and then select the caller from a list of matching employees
  • new formatting module for a "wiki-text" custom field
    • uses the MKDoc::Text::Structured Perl module
    • allows XML/HTML code to be included and displayed in the custom field
  • custom-about-user
    • shows requestor's phone extension, office location, department, and image, if available, when viewing a ticket
  • generate-workflow
    • gives user a list of predefined-workflows; creates child tickets according to workflow
  • optimize unowned tickets predefined query
    • only show tickets from queues that the owner has the "own ticket" right
    • not appropriate for installations with a large number of queues (>20)

Some customizations I'm planning to work on:

  • AssetTracker
    • when a requestor is selected on the "create a new ticket" screen, I want to show assets assigned to that requestor and allow the ticket creator to select which asset is involved with the ticket