JasonLong

Hi! I'm Jason Long; I'm the RT system administrator at Messiah College.

Wondering what Reminders are for...

Some customizations I'm working on:

• SendEmailAction - sends an email to a fixed address when ticket is created
• ValidateEmail - allows custom validation routines for watcher email addresses
• AutoCompleteEmail - auto-completion for the requestor field, using AJAX
  • allows a call-taker to type the first few letters of the caller's first or last name and then select the caller from a list of matching employees
• new formatting module for a "wiki-text" custom field
  • uses the MKDoc::Text::Structured Perl module
  • allows XML/HTML code to be included and displayed in the custom field
• custom-about-user
  • shows requestor's phone extension, office location, department, and image, if available, when viewing a ticket
• generate-workflow
  • gives user a list of predefined-workflows; creates child tickets according to workflow
• optimize unowned tickets predefined query
  • only show tickets from queues that the owner has the "own ticket" right
  • not appropriate for installations with a large number of queues (>20)

Some customizations I'm planning to work on:

• AssetTracker
  • when a requestor is selected on the "create a new ticket" screen, I want to show assets assigned to that requestor and allow the ticket creator to select which asset is involved with the ticket