Extension - Queue Change On Update

Below the installer script for the RT plugin QueueChangeOnUpdate.

This plugin adds a dropdown box to your ticket update page (comment/reply page) which will allow you to change the queue of a ticket along with adding a comment/reply.

Note: This extension works for RT 4.4.1 on Ubuntu 14.04.3 LTS, tested 20161027.

Source

This extension was originally posted on:

• http://pleh.info/wiki/rt/rt-extension-queuechangeonupdate

Link

Link to the old .sh file

• http://www.gossamer-threads.com/lists/engine?do=post_attachment;postatt_id=4236;list=rt

Installation script

Create this script on your RT instance (this was tested on Debian), running it will create the required files (everything it does is written in the script, no secrets there ^_~).

This was inspirerd by the Custom Fields On Update extension by Ruslan and works verry well allong with it.

RT-Extension-QueueChangeOnUpdate.sh

#!/bin/bash




# ---

# This script installs the Request Tracker plugin RT::Extension::QueueChangeOnUpdate

# ---




# RT installation path

rt_dir=/opt/rt4




# Plugin directory paths

UpdateHTML_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/html/Callbacks/QueueChangeOnUpdate/Ticket/Update.html

Extension_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib/RT/Extension

lib_dir=local/plugins/RT-Extension-QueueChangeOnUpdate/lib




# ---

# Create the directories, this is based on an RT installation in /opt/rt4

# ---




mkdir -p $rt_dir/$UpdateHTML_dir

mkdir -p $rt_dir/$Extension_dir




# ---

# Create the AfterWorked file

# ---




echo '<tr>

<td class="label">Queue:</td>

<td>

<& /Elements/SelectQueue,

Name => "Queue",

Default => $Ticket->QueueObj->Id,

InTable => 1,

&>

</td>

</tr>

<%ARGS>

$Ticket

' > $rt_dir/$UpdateHTML_dir/AfterWorked




# ---

# Create the perllocal.pod file

# ---




echo '=head2 Mon Feb 13 09:52:24 2012: C L




=over 4




=item *




C




=item *




C




=item *




C




=item *




C




=back




=head2 Mon Feb 13 11:52:17 2012: C L




=over 4




=item *




C




=item *




C




=item *




C




=item *




C




=back' > $rt_dir/$lib_dir/perllocal.pod




# ---

# Create the QueueChangeOnUpdate.pm file

# ---




echo "use 5.008003;

use strict;

use warnings;




package RT::Extension::QueueChangeOnUpdate;




our \$VERSION = '0.01';




=head1 NAME




RT::Extension::QueueChangeOnUpdate - edit ticket's Queue on reply/comment




=head1 DESCRIPTION




This extension adds often requested feature - update of ticket's Queue on

reply and comment.




This is for RT 4.0.x.




=head1 INSTALLATION




To install run the script, it'll create all the files and directories.




Register 'RT::Extension::QueueChangeOnUpdate' in the site config;




    Set(@Plugins, qw(

        RT::Extension::QueueChangeOnUpdate

        ... other plugins you may have ...

    ));




If you're also using RT::Extension::CustomFieldsOnUpdate then make sure

you include the QueueChangeOnUpdate plugin before the CustomFieldsOnUpdate.




    Set(@Plugins, qw(

        RT::Extension::QueueChangeOnUpdate

        RT::Extension::CustomFieldsOnUpdate

        ... other plugins you may have ...

    ));




=cut




=head1 AUTHOR




Bart Ebart@pleh.infoE




=head1 LICENSE




Under the same terms as perl itself.




=cut




1;" > $rt_dir/$Extension_dir/QueueChangeOnUpdate.pm

Add the option to change the queue during a comment or reply