HOWTO Customize Text in RT
If you really want to change the labels in your installation of RT, you have a few options (see the History of this entry for more), but only one sane route:
- Create a dialect of LANG.po e.g; lib/RT/I18N/LANG_qaa.po
A local locale will prevent your changes from being clobbered on upgrade, and should also inherit any unspecified messages from superclasses, i.e; the po file corresponding to the code left of the - (or _) preceding your locale code.
To be technically correct, one should only use a "locale" between "qaa" and "qtz" Also, the resulting language option currently doesn't print that pretty in RT: http://issues.bestpractical.com/Ticket/Display.html?id=13178
Editing the text
In your locale po file, you can make an entry for any msgstr that exists in the super file, or add a stanza like the following:
msgid "Time Estimated" msgstr "Time Billed"
for any text wrapped in RT's language element e.g;
Reload your server, and optionally set the system default language to your new dialect.