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To see how custom statuses are handled in prior versions refer to this article: CustomStatuses

Statuses are based on Lifecycles in RT 4. Lifecycles define how your tickets can move into and out of statuses.

For more about Lifecycles, please read the following official documentation:

Community contributed hints

(here you can add your hints, tips or anything you thing helpfull)

  • At lifecycle from->to you may notice the ' (single quotes) around ABC-E at the from part as 'ABC-E'. Unless you do this the - breaks the code
  • If you don't define the transitions part, you won't be able to chose your new statuses in the ticket's basic field: status.