CustomActionQchange

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Revision as of 03:47, 1 November 2016 by Jober (talk | contribs) (minor update)
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Below is a custom action module for adding RT::Action:Qchange via crontool that can be called for via a query similar to this "--action RT::Action::QChange --action-arg YOURNEWQUEUE --template 'blank'"

Example rt-crontool --transaction last --search RT::Search::FromSQL --search-arg "Queue = 'SLA’ AND (Status='new' OR Status='open')" --condition RT::Condition::Overdue --action RT::Action::QChange --action-arg QUEUE --template 'SLA-escalation'


Create the file in a place where RT can call it (notice not to put it at a place that will be overwritten at an RT upgrade, ex /opt/rt4/lib/RT/Action/Qchange.pm

This script was created by Andy Smith.

Running on RT version 4.4.1

Code

# BEGIN BPS TAGGED BLOCK {{{

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package RT::Action::QChange;


use strict;

use warnings;


use base qw(RT::Action::Notify);


use Email::Address;


=head1 Notify Owner or AdminCc


If the owner of this ticket is Nobody, notify the AdminCcs.  Otherwise, only notify the Owner.


=cut


sub Prepare {

  my $self = shift;


  return 1;

}


my $self;


sub Commit {


  my $self = shift;


my $argument = $self->Argument;

    unless ( $argument ) {

        $RT::Logger->error("Argument is mandatory for Test action");

        return 0;

    }


  my ($status, $msg) = $self->TicketObj->SetQueue("$argument");

  if ( not $status ) {

    RT::Logger->error("Could not reassign queue: $msg");

    return 0;

    }



    RT::Base->_ImportOverlays();


    return 1;

}


1;