Difference between revisions of "CreateTicket"
(Global CreateTicket isn't a default right, but rather just a really common one)
Revision as of 13:27, 15 May 2012
A user with the Create'Ticket' right can create a ticket in a queue. RT also checks this right when you try to move a ticket into a queue (see info in ModifyTicket).
This right can be granted to users and groups on a global level or on a queue-by-queue basis.
This right should generally be granted to the Everybody group, so that even an unknown user can create a ticket by sending E-mail to the system.