Difference between revisions of "ClassObjectsMethods"

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Latest revision as of 16:03, 6 April 2016

Class, Objects and Methods - RT

In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.

$self:

TransactionObj

This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).

  • Type: returns the transaction's type. Values:
    • Create: when the transaction is a creation of the ticket
    • Resolve: when the transaction is a resolution of the ticket
    • Set
    • CustomField
    • EmailRecord
    • Comment
    • Status
    • AddLink
    • DeleteLink
    • Take
    • Give
    • Told
    • Correspond
    • AddWatcher
    • Steal
    • CommentEmailRecord
  • Field:
    • Password
    • Status
    • RefersTo
    • Owner
    • Told
    • Description
    • Priority
    • TimeLeft
    • AdminCc
    • DependsOn
    • Lang
    • DependedOnBy
    • Subject
    • HasComponent
    • ComponentOf
    • TimeEstimated
    • MergedInto
    • ReferredToBy
    • Starts
    • Started
    • Due
    • Requestor
    • FinalPriority
    • Queue
  • CreatorObj (see CreatorObj on this page)

CreatorObj

This object represents the Creator of a transaction.

* Name
 * RealName
 * CorrespondAddress
 * EmailAddress
 * (To be completed)
       

TicketObj

This object represents the ticket at a transaction.

  • Priority: priority value of the ticket
  • QueueObj: see QueueObj on this page
  • OwnerObj: see OwnerObj on this page
  • Status: current status of the ticket
  • RequestorAddresses: Addresses of the requestors
  • Transactions: The transactions on this ticket. $Ticket->Transactions->First is a TransactionObj

QueueObj

This object represents a Queue.

* Name
 * Description
 * id
 * InitialPriority
 * FinalPriority
 * DefaultDueIn
 * Encrypt
 * Sign
 * (More to be added)
   

Usage example in a scrip:

  if ($self->TicketObj->QueueObj->Name eq 'Incident') {
     # do something
  }
  

Execute code (do something) if Queue Name equals "Incident".

See also

GlobalObjects, ObjectModel, Documentation