Difference between revisions of "ClassObjectsMethods"

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(→‎TransactionObj: Indent fixed in nowiki elements, CreatorObj added (not sure if the CreatorObj should get a separate headline))
(→‎Class, Objects and Methods - RT: Separate entries for QueueObj and CreatorObj. Indent fixed. Content added.)
Line 29: Line 29:
* Steal
* Steal
* CommentEmailRecord
* CommentEmailRecord
    </nowiki>
      </nowiki>


* Field:
* Field:
Line 57: Line 57:
* FinalPriority
* FinalPriority
* Queue
* Queue
    </nowiki>
      </nowiki>
 
* CreatorObj (see CreatorObj on this page)
 
=== CreatorObj ===
 
This object represents the Creator of a transaction.


* CreatorObj:
  <nowiki>* Name
  <nowiki>* Name
* RealName
* RealName
* CorrespondAddress
* CorrespondAddress
* EmailAddress
* (To be completed)
* (To be completed)
    </nowiki>
      </nowiki>


=== TicketObj ===
=== TicketObj ===
Line 73: Line 79:


* Priority: priority value of the ticket
* Priority: priority value of the ticket
* QueueObj: Queue Object
* QueueObj: sehe QueueObj on this page
** Name: Name of the queue
 
** (More to be added)
=== QueueObj ===
 
This object represents a Queue.
 
<nowiki>* Name
* Description
* id
* InitialPriority
* FinalPriority
* DefaultDueIn
* Encrypt
* Sign
* (More to be added)
  </nowiki>


Usage example in a scrip:
Usage example in a scrip:
<nowiki>
  if ($self->TicketObj->QueueObj->Name eq 'Incident') {
  if ($self->TicketObj->QueueObj->Name eq 'Incident') {
     # do something
     # do something
  }
  }
</nowiki>
Execute code (do something) if Queue Name equals "Incident".
Execute code (do something) if Queue Name equals "Incident".



Revision as of 15:26, 4 April 2011

Class, Objects and Methods - RT

In this page, We will discuss all methods and objects implemented at RT. We pretend to help on the development of the scrips.

$self:

TransactionObj

This object represents one transaction of the RT (something likes create a ticket, comment a ticket, etc).

  • Type: returns the transaction's type. Values:
* Create: when the transaction is a creation of the ticket
* Resolve: when the transacion is a resolution of the ticket
* Set
* CustomField
* EmailRecord
* Comment
* Status
* AddLink
* DeleteLink
* Take
* Give
* Told
* Correspond
* AddWatcher
* Steal
* CommentEmailRecord
      
  • Field:
* Password
* Status
* RefersTo
* Owner
* Told
* Description
* Priority
* TimeLeft
* AdminCc
* DependsOn
* Lang
* DependedOnBy
* Subject
* HasComponent
* ComponentOf
* TimeEstimated
* MergedInto
* ReferredToBy
* Starts
* Started
* Due
* Requestor
* FinalPriority
* Queue
      
  • CreatorObj (see CreatorObj on this page)

CreatorObj

This object represents the Creator of a transaction.

* Name
* RealName
* CorrespondAddress
* EmailAddress
* (To be completed)
      

TicketObj

This object represents the ticket at a transaction.

  • Priority: priority value of the ticket
  • QueueObj: sehe QueueObj on this page

QueueObj

This object represents a Queue.

* Name
* Description
* id
* InitialPriority
* FinalPriority
* DefaultDueIn
* Encrypt
* Sign
* (More to be added)
  

Usage example in a scrip:

 if ($self->TicketObj->QueueObj->Name eq 'Incident') {
    # do something
 }
 

Execute code (do something) if Queue Name equals "Incident".

See also

GlobalObjects, ObjectModel, Documentation