AutoSetOwnerIfAdminCc
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This is a variation on AutoSetOwner, it auto-sets the owner of a ticket only if the person doing the correspondence is in the AdminCc watchers:
# Condition: On correspond
# Action: User Defined
# Template: blank
## based on http://wiki.bestpractical.com/index.cgi?AutoSetOwner
## And testcode ~ line 576 of Queue_Overlay.pm (rt3.4.2)
my $Actor = $self->TransactionObj->Creator;
my $Queue = $self->TicketObj->QueueObj;
# if actor is RT_SystemUser then get out of here
return 1 if $Actor == $RT::SystemUser->id;
# get out unless ticket owner is nobody
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;
# get out unless $Actor is not part of AdminCc watchers
return 1 unless $Queue->IsWatcher(Type => 'AdminCc', PrincipalId => $Actor);
# do the actual 'status update'
my ($status, $msg) = $self->TicketObj->SetOwner( $Actor );
unless( $status ) {
$RT::Logger->warning( "can't set ticket owner to $Actor: $msg" );
return undef;
}
return 1;