AutoCcOwner
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AutoCcOwner
This scrip adds the new owner of a ticket to the Cc list when the owner is changed. This is useful if you want all successive (including the current) owners of a ticket to see followups of tickets.
Description: AutoCcOwner
Condition: On Owner Change
Action: User Defined
Custom action preparation code
my $last_id = $self->TransactionObj->NewValue;
my $temp_user = RT::User->new();
$temp_user->Load($last_id);
my $last_email = $temp_user->EmailAddress();
$self->TicketObj->AddWatcher( Type => "Cc",
Email => $last_email);
return 1;
Custom action cleanup code: return 1;
Template: Global template: Blank
You can also change the:
$self->TicketObj->AddWatcher( Type => "Cc",
Email => $last_email);
to:
$self->TicketObj->AddWatcher( Type => "AdminCc",
Email => $last_email);
to make this add the owner as AdminCc.
Update: thinking back: this is silly. You just need to make a script that notifies the current owner and use the AutoCcLastOwner to add previous owners.
-- Comment: I don't think it's silly. If you notify Owner and adminCC with separate scrips, you get multiple "Outgoing mail recorded" lines cluttering the ticket. This is nice and clean IMO.