AndrewRedman

From Request Tracker Wiki
Jump to navigation Jump to search
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.

Deployed RT at our Helpdesk to replace the Eudora inbox that we have used for a 'Trouble Ticket System' for years. So far I've also migrated our knowledge base into RTFM, and while I'm pretty sure I've discovered around 60% of what RT and RTFM can offer our department, I am quite impressed.

In my free time I carelessly play around with the RT code in a way that only someone who truely dislikes Object Oriented Perl can.