From Request Tracker Wiki
Revision as of 15:03, 6 April 2016 by Admin (talk | contribs) (5 revisions imported)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

A ticket's AdminCCs are Users, typically Staff, who receive both Comment and Correspondence. A CC, who might be outside the company, only gets Correspondence.

This role could be used for a manager who is not directly responsible for a Ticket but wants to follow its progress and be able to comment on it or Reply to the Requestor.

A ticket's AdminCCs will have Rights to the ticket by virtue of being AdminCCs.