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Revision as of 19:31, 27 April 2017 by Aaverkios (talk | contribs) (Changed HTML parsing to HTML::Strip module (tested/working on 4.4.1))
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Original author: Michael Markstaller - IFCO

Code cleanups: RuslanZakirov

HTML parsing: aaverkios

Requirements: Text::Wrapper and HTML::Strip perl modules

 Subject: Resolved: {$Ticket->Subject}

 Dear customer,

 your issue regarding


 has been resolved in our ticket system. See below for history of this ticket.

 If you have any further questions or concerns, please reply to this
 message to reopen the ticket.


 {$Ticket->OwnerObj->RealName || $Ticket->OwnerObj->Name}


   Your initial request was


   Complete Ticket History

  my $resolved_message = '';
  my $last_content = '';

  my $transactions = $Ticket->Transactions;

  $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond' );
  # If for some reason you want to expose internal comments to end users,
  # probably a bad idea, comment out the previous line and uncomment these:
  # $transactions->Limit( FIELD => 'Type', VALUE => 'Correspond', ENTRYAGGREGATOR => 'OR', OPERATOR => '=' );
  # $transactions->Limit( FIELD => 'Type', VALUE => 'Comment', ENTRYAGGREGATOR => 'OR', OPERATOR => '=' );

  while (my $transaction = $transactions->Next) {
    my $attachments = $transaction->Attachments;

    while (my $message = $attachments->Next) {
      next unless $message->ContentType =~

      my $content = $message->Content;

      #HTML parsing start
      #Initialize the installed module
      use base "HTML::Strip";
      #Create the strip object with the default constructor
      my $p = HTML::Strip->new();
      # strip the content of HTML
      $content = $p->parse($content);
      #HTML parsing end

      next unless $content;

      next if $last_content eq $content;
      $last_content = $content;

      my $subject = ($message->Subject || $Ticket->Subject);

      my $wrapper = Text::Wrapper->new(columns=>70);
      $content = $wrapper->wrap($content);

      $resolved_message .= "Subject: ";
      $resolved_message .= $subject;
      $resolved_message .= "\n";
      $resolved_message .= "From: ";
      $resolved_message .= $message->CreatorObj->RealName || $message->CreatorObj->EmailAddress;
      $resolved_message .= "\n";
      $resolved_message .= "Time: ";
      $resolved_message .= $message->CreatedObj->AsString;
      $resolved_message .= "\n";
      $resolved_message .= "\n";
      $resolved_message .= "$content\n";
      $resolved_message .= "------------------------------------------------\n";

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