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http://lists.bestpractical.com/pipermail/rt-users/2004-June/023862.html
Paulo Matos pjsm at fct.unl.pt - Mon Jun 21 10:08:11 EDT 2004
On RT_SiteConfig.pm, use the following settings:
@EmailInputEncodings = qw(iso-8859-1 us-ascii utf-8) unless (@EmailInputEncodings); Set($EmailOutputEncoding , 'iso-8859-1');
Basically, until you bump your perl installation to at least 5.8.3 you won't be able to have utf8 behaving correctly, you can workaround a lot of the problems....