WorkFlow2 - Revision history

Tharn at 23:06, 13 August 2016

2016-08-13T23:06:32Z

← Older revision		Revision as of 19:06, 13 August 2016
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	Add a single global template called "WorkflowTemplate" that consists of the following:		Add a single global template called "WorkflowTemplate" that consists of the following:

	<~~nowiki~~>===Create-Ticket: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowName');}::{$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStage');}		<pre>
			===Create-Ticket: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowName');}::{$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStage');}
	Subject: Workflow::{$Tickets{'TOP'}->Subject;}		Subject: Workflow::{$Tickets{'TOP'}->Subject;}
	Parents: TOP		Parents: TOP
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	Content: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageDesc');}		Content: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageDesc');}
	ENDOFCONTENT		ENDOFCONTENT
	</~~nowiki~~>		</pre>

	== Main Scrip Setup ==		== Main Scrip Setup ==
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	Paste the code below into the "Custom Condition" text box		Paste the code below into the "Custom Condition" text box

	<~~nowiki~~>#example workflow. Whatever you do, do NOT make '\|' (a pipe symbol) the first character in a stagename		<pre>
			#example workflow. Whatever you do, do NOT make '\|' (a pipe symbol) the first character in a stagename
	my @newcompworkflow = (		my @newcompworkflow = (
	# stagename stagedesc owner queue		# stagename stagedesc owner queue
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	return undef;		return undef;

	</~~nowiki~~>		</pre>

	I apologize for the terrible formatting, if someone has a perl formatter handy feel free to have at it ;)		I apologize for the terrible formatting, if someone has a perl formatter handy feel free to have at it ;)
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	Readers Note: <sigh> Condition? Action? Template? Stage?		Readers Note: <sigh> Condition? Action? Template? Stage?

			<pre>
			my $MemberOf = $self->TicketObj->MemberOf;
	<~~nowiki~~>my $MemberOf = $self->TicketObj->MemberOf;
	my $l = $MemberOf->Next;		my $l = $MemberOf->Next;
	my $parentObj = $l->TargetObj;		my $parentObj = $l->TargetObj;
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	}		}
	return undef;		return undef;
	</~~nowiki~~>		</pre>

	== Kicking it off ==		== Kicking it off ==

Admin: 12 revisions imported

2016-04-06T20:39:46Z

12 revisions imported

← Older revision		Revision as of 16:39, 6 April 2016
(No difference)

139.130.20.58: /* Main Scrip Setup */

2011-07-14T00:18:25Z

Main Scrip Setup

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139.130.20.58: /* Main Scrip Setup */

2011-07-14T00:16:37Z

Main Scrip Setup

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139.130.20.58: /* Stage Advancer scrip */

2011-07-14T00:15:29Z

Stage Advancer scrip

← Older revision		Revision as of 20:15, 13 July 2011
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	The second scrip (also global) is responsible for changing the workflowstage from "stagename" to "\|stagename" on the resolution of a child ticket. This is all that is necessary for the main scrip to notice that it is time to advance to the next stage.		The second scrip (also global) is responsible for changing the workflowstage from "stagename" to "\|stagename" on the resolution of a child ticket. This is all that is necessary for the main scrip to notice that it is time to advance to the next stage.

			Readers Note: <sigh> Condition? Action? Template? Stage?



	<nowiki>my $MemberOf = $self->TicketObj->MemberOf;		<nowiki>my $MemberOf = $self->TicketObj->MemberOf;
	my $l = $MemberOf->Next;		my $l = $MemberOf->Next;
	my $parentObj = $l->TargetObj;		my $parentObj = $l->TargetObj;

	my $QueueObj = $parentObj->QueueObj;		my $QueueObj = $parentObj->QueueObj;
	my $wfs = 'WorkflowStage';		my $wfs = 'WorkflowStage';
	my $wfsobj = RT::CustomField->new( $QueueObj->CurrentUser );		my $wfsobj = RT::CustomField->new( $QueueObj->CurrentUser );
	$wfsobj->LoadByNameAndQueue( Name => $wfs, Queue => $QueueObj->id );		$wfsobj->LoadByNameAndQueue( Name => $wfs, Queue => $QueueObj->id );
	unless( $wfsobj->id ) {		unless( $wfsobj->id ) {
	$wfsobj->LoadByNameAndQueue( Name => $wfs, Queue => 0 );		$wfsobj->LoadByNameAndQueue( Name => $wfs, Queue => 0 );
	unless( $wfsobj->id ) {		unless( $wfsobj->id ) {
	$RT::Logger->warning("custom field '$wfs' isn't global or defined for queue '". $QueueObj->Name ."'");		$RT::Logger->warning("custom field '$wfs' isn't global or defined for queue '". $QueueObj->Name ."'");
	return undef;		return undef;
	}		}
			}
			my $curval = $parentObj->FirstCustomFieldValue('WorkflowStage');

			if ($curval ne '') {
			my( $st, $msg ) = $parentObj->AddCustomFieldValue(
			Field => $wfsobj->id,
			Value => '\|' . $curval,
			RecordTransaction => 1 );
			return 1;
	}		}
	~~my $curval = $parentObj->FirstCustomFieldValue('WorkflowStage');~~		return undef;
			</nowiki>
	~~if ($curval ne '') {~~
	~~my( $st, $msg ) = $parentObj->AddCustomFieldValue(~~
	~~Field => $wfsobj->id,~~
	~~Value => '\|' . $curval,~~
	~~RecordTransaction => 1 );~~
	~~return 1;~~
	}
	return undef;
	</nowiki>

	== Kicking it off ==		== Kicking it off ==

139.130.20.58: /* Main Scrip Setup */

2011-07-14T00:08:23Z

Main Scrip Setup

Show changes

139.130.20.58: /* Template Setup */

2011-07-14T00:07:18Z

Template Setup

← Older revision		Revision as of 20:07, 13 July 2011
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	== Template Setup ==		== Template Setup ==

	Add a single global template that consists of the following:		Add a single global template called "WorkflowTemplate" that consists of the following:

	<nowiki>===Create-Ticket: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowName');}::{$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStage');}		<nowiki>===Create-Ticket: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowName');}::{$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStage');}
	Subject: Workflow::{$Tickets{'TOP'}->Subject;}		Subject: Workflow::{$Tickets{'TOP'}->Subject;}
	Parents: TOP		Parents: TOP
	Queue: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageQueue');}		Queue: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageQueue');}
	Owner: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageOwner');}		Owner: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageOwner');}
	Content: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageDesc');}		Content: {$Tickets{'TOP'}->FirstCustomFieldValue('WorkflowStageDesc');}
	ENDOFCONTENT		ENDOFCONTENT
	</nowiki>		</nowiki>

	== Main Scrip Setup ==		== Main Scrip Setup ==

139.130.20.58: /* Main Scrip Setup */

2011-07-14T00:06:46Z

Main Scrip Setup

Show changes

139.130.20.58: /* Main Scrip Setup */

2011-07-13T23:53:07Z

Main Scrip Setup

← Older revision		Revision as of 19:53, 13 July 2011
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	== Main Scrip Setup ==		== Main Scrip Setup ==

	~~On User Defined~~ Create ~~Tickets with Template (aforementioned) (~~Global~~) Beware, this scrip is pretty ugly. Basically, it's a ticket creation scrip that performs a lot more than condition checking in the condition section (i didnt wanna mess around~~ with ~~making a new ticket from a template in~~ the ~~scrip, and this was easy).~~		Create a Global Scrip with the following parameters;

	~~Readers Note~~: ~~From the veiwpoint of a non RT guru, this step is incomprehensible. What does "On~~ User Defined Create Tickets with Template (aforementioned) (Global)" mean? Also, when you create a scrip, you need to set Condition, Actiion, Template and Stage parameters (RT3.6). The correct settings for these are not provided. Also, where does one paste the code? I assume that it goes in the Custom Condition box but I really hate having to assume stuff when following instructions.		Condition: User Defined

	<nowiki>#example workflow. Whatever you do, do NOT make '\|' (a pipe symbol) the first character in a stagename		Action: Create Tickets

			Template: WorkflowTemplate

			Beware, this scrip is pretty ugly. Basically, it's a ticket creation scrip that performs a lot more than condition checking in the condition section (i didnt wanna mess around with making a new ticket from a template in the scrip, and this was easy).

			Paste the code below into the "Custom Condition" text box

			<nowiki>#example workflow. Whatever you do, do NOT make '\|' (a pipe symbol) the first character in a stagename
	my @newcompworkflow = (		my @newcompworkflow = (
	# stagename stagedesc owner queue		# stagename stagedesc owner queue

139.130.20.58: /* Main Scrip Setup */

2011-07-13T23:40:21Z

Main Scrip Setup

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