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	<id>https://rt-wiki.bestpractical.com/index.php?action=history&amp;feed=atom&amp;title=ViewTicketRights</id>
	<title>ViewTicketRights - Revision history</title>
	<link rel="self" type="application/atom+xml" href="https://rt-wiki.bestpractical.com/index.php?action=history&amp;feed=atom&amp;title=ViewTicketRights"/>
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	<updated>2026-08-22T06:19:42Z</updated>
	<subtitle>Revision history for this page on the wiki</subtitle>
	<generator>MediaWiki 1.41.1</generator>
	<entry>
		<id>https://rt-wiki.bestpractical.com/index.php?title=ViewTicketRights&amp;diff=4153&amp;oldid=prev</id>
		<title>Admin: 2 revisions imported</title>
		<link rel="alternate" type="text/html" href="https://rt-wiki.bestpractical.com/index.php?title=ViewTicketRights&amp;diff=4153&amp;oldid=prev"/>
		<updated>2016-04-06T20:39:41Z</updated>

		<summary type="html">&lt;p&gt;2 revisions imported&lt;/p&gt;
&lt;p&gt;&lt;b&gt;New page&lt;/b&gt;&lt;/p&gt;&lt;div&gt;What bleep is this? Also read the formatting guide on the front page please.&lt;br /&gt;
&lt;br /&gt;
% my $Title = loc(&amp;quot;Ticket Rights for [_1]: [_2]&amp;quot;, $principal-&amp;amp;gt;[[IsUser]] ? loc(&amp;#039;User&amp;#039;) : loc(&amp;#039;Group&amp;#039;), $principal-&amp;amp;gt;Object-&amp;amp;gt;Name ? $principal-&amp;amp;gt;Object-&amp;amp;gt;Name : $principal-&amp;amp;gt;Object-&amp;amp;gt;Type); &amp;amp;lt;&amp;amp;amp; /Elements/Header, Title=&amp;amp;gt;$Title &amp;amp;amp;&amp;amp;gt; &amp;amp;lt;&amp;amp;amp; /User/Elements/Tabs,&lt;br /&gt;
&lt;br /&gt;
 current_tab =&amp;amp;gt; &amp;#039;Admin/Global/ViewTicketRights.html&amp;#039;,&lt;br /&gt;
 Title=&amp;amp;gt;$Title &amp;amp;amp;&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;table border=&amp;quot;1&amp;quot; cellspacing=&amp;quot;0&amp;quot;&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;th colspan=&amp;quot;2&amp;quot; &amp;amp;gt;Custom Field&amp;amp;lt;/th&amp;amp;gt; &amp;amp;lt;th colspan=&amp;quot;&amp;amp;lt;% scalar @queues %&amp;amp;gt;&amp;quot; &amp;amp;gt;Ticket Queue&amp;amp;lt;/th&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;Name&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;Description&amp;amp;lt;/td&amp;amp;gt; % foreach my $queue ( @queues ) { &amp;amp;lt;td&amp;amp;gt;&amp;amp;lt;b&amp;amp;gt;&amp;amp;lt;% $queue-&amp;amp;gt;Name %&amp;amp;gt;&amp;amp;lt;/b&amp;amp;gt; &amp;amp;lt;br&amp;amp;gt;(&lt;br /&gt;
&lt;br /&gt;
 &amp;lt;nowiki&amp;gt;&amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $queue, Right =&amp;amp;gt; &amp;#039;ShowTicket&amp;#039;)   ? &amp;#039;r&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt;&lt;br /&gt;
 &amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $queue, Right =&amp;amp;gt; &amp;#039;ModifyTicket&amp;#039;) ? &amp;#039;w&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt;&lt;br /&gt;
 &amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $queue, Right =&amp;amp;gt; &amp;#039;CreateTicket&amp;#039;) ? &amp;#039;c&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt;&lt;br /&gt;
 &amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $queue, Right =&amp;amp;gt; &amp;#039;DeleteTicket&amp;#039;) ? &amp;#039;d&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt; )&amp;amp;lt;/td&amp;amp;gt;&lt;br /&gt;
 &amp;lt;/nowiki&amp;gt;&lt;br /&gt;
&lt;br /&gt;
% } &amp;amp;lt;/tr&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
% my $i; % while (my $cf = $cfs-&amp;amp;gt;Next) { % $i++; &amp;amp;lt;tr class=&amp;quot;&amp;amp;lt;% $i%2 ? &amp;#039;oddline&amp;#039; : &amp;#039;evenline&amp;#039;%&amp;amp;gt;&amp;quot; &amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
 &amp;amp;lt;td&amp;amp;gt;&amp;amp;lt;b&amp;amp;gt;&amp;amp;lt;% $cf-&amp;amp;gt;Name %&amp;amp;gt;&amp;amp;lt;/b&amp;amp;gt;&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;&amp;amp;lt;% $cf-&amp;amp;gt;Description %&amp;amp;gt;&amp;amp;lt;/td&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
% foreach my $queue ( @queues ) { % my $ocfs = RT::[[ObjectCustomFields]]-&amp;amp;gt;new($RT::[[SystemUser]]); % $ocfs-&amp;amp;gt;Limit( FIELD =&amp;amp;gt; &amp;#039;[[CustomField]]&amp;#039;, VALUE =&amp;amp;gt; $cf-&amp;amp;gt;Id ); % $ocfs-&amp;amp;gt;Limit( FIELD =&amp;amp;gt; &amp;#039;[[ObjectId]]&amp;#039;, VALUE =&amp;amp;gt; 0 ); % $ocfs-&amp;amp;gt;Limit( FIELD =&amp;amp;gt; &amp;#039;[[ObjectId]]&amp;#039;, VALUE =&amp;amp;gt; $queue-&amp;amp;gt;Id ); % if ($ocfs-&amp;amp;gt;Count) {&lt;br /&gt;
&lt;br /&gt;
 &amp;lt;nowiki&amp;gt;&amp;amp;lt;td align=&amp;quot;center&amp;quot;&amp;amp;gt;&lt;br /&gt;
   &amp;amp;lt;b&amp;amp;gt;&lt;br /&gt;
   &amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $cf, Right =&amp;amp;gt; &amp;#039;SeeCustomField&amp;#039;)    ? &amp;#039;r&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt;&lt;br /&gt;
   &amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $cf, Right =&amp;amp;gt; &amp;#039;ModifyCustomField&amp;#039;) ? &amp;#039;w&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt;&lt;br /&gt;
   &amp;amp;lt;% $principal-&amp;amp;gt;HasRight(Object =&amp;amp;gt; $cf, Right =&amp;amp;gt; &amp;#039;AdminCustomField&amp;#039;)  ? &amp;#039;a&amp;#039; : &amp;#039;&amp;#039; %&amp;amp;gt;&lt;br /&gt;
   &amp;amp;lt;/b&amp;amp;gt;&lt;br /&gt;
 &amp;amp;lt;/td&amp;amp;gt;&lt;br /&gt;
 &amp;lt;/nowiki&amp;gt;&lt;br /&gt;
&lt;br /&gt;
% } % else {&lt;br /&gt;
&lt;br /&gt;
 &amp;amp;lt;td align=&amp;quot;center&amp;quot;&amp;amp;gt;-&amp;amp;lt;/td&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
% } % } &amp;amp;lt;/tr&amp;amp;gt; % } &amp;amp;lt;/table&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;h3&amp;amp;gt;Key:&amp;amp;lt;/h3&amp;amp;gt; For an queue the possible permissions are: &amp;amp;lt;table border=&amp;quot;1&amp;quot;&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;r&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[ShowTicket]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can see tickets of that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;w&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[ModifyTicket]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can edit/modify tickets of that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;c&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[CreateTicket]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can create tickets of that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;d&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[DeleteTicket]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can delete tickets of that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;/table&amp;amp;gt; &amp;amp;lt;p&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
For a custom field the possible permissions are: &amp;amp;lt;table border=&amp;quot;1&amp;quot;&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;r&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[SeeCustomField]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can see that custom field for that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;w&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[ModifyCustomField]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can edit/moidfy that custom field for that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;tr&amp;amp;gt; &amp;amp;lt;td&amp;amp;gt;a&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;[[AdminCustomField]]&amp;amp;lt;/td&amp;amp;gt;&amp;amp;lt;td&amp;amp;gt;Can administer that custom field for that queue&amp;amp;lt;/td&amp;amp;gt; &amp;amp;lt;/tr&amp;amp;gt; &amp;amp;lt;/table&amp;amp;gt; &amp;amp;lt;p&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
A dash(-) in the table means that custom field does not apply to that queue.&amp;amp;lt;br&amp;amp;gt; An empty cell in the table means that you have no permissions for that custom field and queue combination.&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;FORM METHOD=POST ACTION=&amp;quot;[[ViewTicketRights]].html&amp;quot; ENCTYPE=&amp;quot;multipart/form-data&amp;quot;&amp;amp;gt; &amp;amp;lt;INPUT TYPE=HIDDEN NAME=id VALUE=&amp;quot;&amp;quot;&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;&amp;amp;amp; /Elements/[[TitleBoxStart]], title =&amp;amp;gt; loc(&amp;#039;View rights for&amp;#039;), color=&amp;amp;gt; &amp;quot;#993333&amp;quot;, width =&amp;amp;gt; &amp;quot;100%&amp;quot; &amp;amp;amp;&amp;amp;gt; Select User or Group: &amp;amp;lt;SELECT NAME=&amp;quot;Principal&amp;quot;&amp;amp;gt; &amp;amp;lt;OPTION VALUE=&amp;quot;&amp;quot;&amp;amp;gt;- &amp;amp;lt;OPTION VALUE=&amp;quot;&amp;amp;lt;%$session{[[CurrentUser]]}-&amp;amp;gt;id%&amp;amp;gt;&amp;quot;&amp;amp;gt;&amp;amp;lt;%$session{[[CurrentUser]]}-&amp;amp;gt;Name%&amp;amp;gt; &amp;amp;lt;OPTION VALUE=&amp;quot;3&amp;quot;&amp;amp;gt;Everyone &amp;amp;lt;OPTION VALUE=&amp;quot;4&amp;quot;&amp;amp;gt;Privileged Users &amp;amp;lt;OPTION VALUE=&amp;quot;5&amp;quot;&amp;amp;gt;Unprivileged Users %while (my $group = $groups-&amp;amp;gt;Next) { %next unless $session{[[CurrentUser]]}-&amp;amp;gt;[[HasRight]](Right =&amp;amp;gt; &amp;#039;[[AdminGroup]]&amp;#039;, Object =&amp;amp;gt; $group) or $group-&amp;amp;gt;[[HasMember]]($session{[[CurrentUser]]}-&amp;amp;gt;[[PrincipalObj]]); &amp;amp;lt;OPTION VALUE=&amp;quot;&amp;amp;lt;%$group-&amp;amp;gt;id%&amp;amp;gt;&amp;quot;&amp;amp;gt;&amp;amp;lt;%$group-&amp;amp;gt;Name%&amp;amp;gt; %} &amp;amp;lt;/SELECT&amp;amp;gt; %if ($session{[[CurrentUser]]}-&amp;amp;gt;[[HasRight]](Right =&amp;amp;gt; &amp;#039;[[AdminUsers]]&amp;#039;, Object =&amp;amp;gt; $RT::System)) { - or - Enter username: &amp;amp;lt;INPUT NAME=&amp;quot;User&amp;quot;&amp;amp;gt; %} &amp;amp;lt;&amp;amp;amp; /Elements/[[TitleBoxEnd]] &amp;amp;amp;&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;&amp;amp;amp; /Elements/Submit&amp;amp;amp;&amp;amp;gt; &amp;amp;lt;/form&amp;amp;gt;&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;%INIT&amp;amp;gt; my $VERSION = 0.91;&lt;br /&gt;
&lt;br /&gt;
my $principal; if ($ARGS{Principal}) {&lt;br /&gt;
&lt;br /&gt;
 $principal = RT::Principal-&amp;amp;gt;new($session{CurrentUser});&lt;br /&gt;
 my ($rv, $msg) = $principal-&amp;amp;gt;Load($ARGS{Principal});&lt;br /&gt;
 if (! $rv) {&lt;br /&gt;
     $m-&amp;amp;gt;comp(&amp;quot;/Elements/Error&amp;quot;, Why =&amp;amp;gt; loc(&amp;quot;Principal not found&amp;quot;));&lt;br /&gt;
     $m-&amp;amp;gt;abort;&lt;br /&gt;
 }&lt;br /&gt;
&lt;br /&gt;
} elsif ($ARGS{User}) {&lt;br /&gt;
&lt;br /&gt;
 my $user = RT::User-&amp;amp;gt;new($session{CurrentUser});&lt;br /&gt;
 my ($rv, $msg) = $user-&amp;amp;gt;Load($ARGS{User});&lt;br /&gt;
 if (! $rv) {&lt;br /&gt;
     $m-&amp;amp;gt;comp(&amp;quot;/Elements/Error&amp;quot;, Why =&amp;amp;gt; loc(&amp;quot;User [_1] not found&amp;quot;, $ARGS{User}));&lt;br /&gt;
     $m-&amp;amp;gt;abort;&lt;br /&gt;
 }&lt;br /&gt;
 $principal = $user-&amp;amp;gt;PrincipalObj;&lt;br /&gt;
&lt;br /&gt;
} else {&lt;br /&gt;
&lt;br /&gt;
 $principal = $session{CurrentUser}-&amp;amp;gt;PrincipalObj;&lt;br /&gt;
&lt;br /&gt;
}&lt;br /&gt;
&lt;br /&gt;
my $cfs = RT::[[CustomFields]]-&amp;amp;gt;new($session{[[CurrentUser]]}); $cfs-&amp;amp;gt;[[LimitToLookupType]](&amp;#039;RT::Queue-RT::Ticket&amp;#039;); $cfs-&amp;amp;gt;[[OrderBy]](FIELD =&amp;amp;gt; &amp;#039;Name&amp;#039;);&lt;br /&gt;
&lt;br /&gt;
my $queues = RT::Queues-&amp;amp;gt;new($session{[[CurrentUser]]}); $queues-&amp;amp;gt;[[UnLimit]]; my @queues; while (my $queue = $queues-&amp;amp;gt;Next) { push @queues, $queue; }&lt;br /&gt;
&lt;br /&gt;
my $groups = new RT::Groups($session{&amp;#039;[[CurrentUser]]&amp;#039;}); $groups-&amp;amp;gt;Limit(FIELD =&amp;amp;gt; &amp;#039;Domain&amp;#039;, VALUE =&amp;amp;gt; &amp;#039;[[UserDefined]]&amp;#039;);&lt;br /&gt;
&lt;br /&gt;
&amp;amp;lt;/%INIT&amp;amp;gt; &amp;amp;lt;%ARGS&amp;amp;gt; $User =&amp;amp;gt; undef &amp;amp;lt;/%ARGS&amp;amp;gt;&lt;/div&gt;</summary>
		<author><name>Admin</name></author>
	</entry>
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