Admin: 2 revisions imported

2016-04-06T20:39:40Z

2 revisions imported

New page

This is a modification to the [[SelfService]] feature of RT3. Requestors can call up a list of all outstanding tickets in order to see how their requests fit into a global picture, and can also view details of outstanding tickets for which they are a requestor.

== Step 1 ==

Follow the instructions to setup [[AutogeneratedPassword]] for requestors. You can add an extra condition here to limit this option to localdomain email addresses if you like:

<nowiki>*RT::User::GenerateRandomNextChar = \&RT::User::_GenerateRandomNextChar;
if (
($Transaction->CreatorObj->id != $RT::Nobody->id) &&
+ ($Transaction->CreatorObj->EmailAddress =~ /\@localdomain$/) &&
(!$Transaction->CreatorObj->Privileged) &&
($Transaction->CreatorObj->__Value('Password') eq '*NO-PASSWORD*')
) {

</nowiki>

== Step 2 ==

Apply the following patches in the base of your rt3 installation:

--- share/html/SelfService/Display.html 2004-12-17 10:42:40.000000000 +0000
+++ share/html/SelfService/Display.html 2004-12-17 11:00:00.000000000 +0000
@@ -127,4 +127,10 @@
}

+unless ( $Ticket->IsRequestor($session{'CurrentUser'}->Id) ) {
+ $m->comp( 'Error.html',
+ Why => loc("No permission to display that ticket") );
+ $m->abort();
+}
+
my ( $code, $msg );

--- share/html/SelfService/Elements/MyRequests 2004-12-17 11:19:17.000000000 +0000
+++ share/html/SelfService/Elements/MyRequests 2004-12-17 11:19:36.000000000 +0000
@@ -34,5 +34,12 @@
<TR>
<TD>
+% if ( $Ticket->IsRequestor($session{'CurrentUser'}->Id) ) {
<a href="<%$RT::WebPath%>/SelfService/Display.html?id=<%$Ticket->Id%>"><%$Ticket->Id%>: <%$Ticket->Subject%></a>
+% } else {
+<%$Ticket->Id%>: <%$Ticket->Subject%>
+% }
+</TD>
+<TD>
+<%$Ticket->RequestorAddresses%>
</TD>
<TD>
@@ -50,5 +57,4 @@
my $MyTickets;
$MyTickets = new RT::Tickets ($session{'CurrentUser'});
-$MyTickets->LimitWatcher(TYPE => 'Requestor', VALUE => $session{'CurrentUser'}->EmailAddress);
$MyTickets->OrderBy(FIELD => 'id', ORDER => 'ASC');

The first patch ensures that users can only view details for their own tickets through the [[SelfService]] interface, and the second causes the [[SelfService]] interface to list all tickets rather than just those requested by the current user.

== Step 3 ==

Now you just need to add (globally) the user right of '[[ShowTicket]]' to the unprivileged users system group.

ViewMyRequests - Revision history

Admin: 2 revisions imported