User:Mdfinn - Revision history

Mdfinn at 18:50, 17 June 2016

2016-06-17T18:50:50Z

← Older revision		Revision as of 14:50, 17 June 2016
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	*RT 4.2.0		*RT 4.2.0
	*MySQL 5.1.38		*[[MySQL]] 5.1.38
	*CentOS 6.7		*CentOS 6.7
	*Apache/2.2.15		*Apache/2.2.15

Mdfinn at 18:50, 17 June 2016

2016-06-17T18:50:29Z

← Older revision		Revision as of 14:50, 17 June 2016
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	*mod_perl-2.0.4		*mod_perl-2.0.4

	We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a ~~spendid~~ job of separation.		We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a ''splendid'' job of separation.


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	2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.		2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.

	RT is on a CentOS 5.1 VM. MySQL database lives in our MySQL replicated VM back-end. (2 replicating DB servers with 2 failover MySQL proxy front-ends)		RT is on a CentOS 5.1 VM. [[MySQL]] database lives in our [[MySQL]] replicated VM back-end. (2 replicating DB servers with 2 failover [[MySQL]] proxy front-ends)

	I'm LOVING 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D		I'm '''LOVING''' 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D

Mdfinn: Created page with "My company's RT info: RT 4.2.0 MySQL 5.1.38 CentOS 6.7 Apache/2.2.15 *mod_perl-2.0.4 We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT..."

2016-06-17T18:47:35Z

Created page with "My company's RT info: *RT 4.2.0 *MySQL 5.1.38 *CentOS 6.7 *Apache/2.2.15 *mod_perl-2.0.4 We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT..."

New page

My company's RT info:

*RT 4.2.0
*MySQL 5.1.38
*CentOS 6.7
*Apache/2.2.15
*mod_perl-2.0.4

We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT Viewer" role/group, with read-only permissions, so upper management can look at high-level reports or drill-down into individual tickets and see how we work. I've also set up (in addition to the 5 IT queues) 3 additional queues for other divisions. They have their own groups, permissions, users, etc., and RT does a spendid job of separation.

== History ==
2009 Feb: Upgraded to 3.8.2.

2008-09-12: Just upgraded from RT 3.6.1 to 3.8.1... moved from an old piece of hardware to a VMware ESX server.

RT is on a CentOS 5.1 VM. MySQL database lives in our MySQL replicated VM back-end. (2 replicating DB servers with 2 failover MySQL proxy front-ends)

I'm LOVING 3.8.1, but I'm not sure which I love more -- the new look, new features, or the INCREDIBLY FAST performance on the new system. :D

User:Mdfinn - Revision history

Mdfinn at 18:50, 17 June 2016

Mdfinn at 18:50, 17 June 2016

Mdfinn: Created page with "My company's RT info: *RT 4.2.0 *MySQL 5.1.38 *CentOS 6.7 *Apache/2.2.15 *mod_perl-2.0.4 We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT..."

Mdfinn: Created page with "My company's RT info: RT 4.2.0 MySQL 5.1.38 CentOS 6.7 Apache/2.2.15 *mod_perl-2.0.4 We have 11 IT users accessing daily to track/respond to requests. I've set up an "IT..."