https://rt-wiki.bestpractical.com/index.php?action=history&feed=atom&title=UserUser - Revision history2026-08-24T02:05:57ZRevision history for this page on the wikiMediaWiki 1.41.1https://rt-wiki.bestpractical.com/index.php?title=User&diff=27014&oldid=prevJbrandt at 13:09, 1 September 20212021-09-01T13:09:12Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">← Older revision</td>
<td colspan="2" style="background-color: #fff; color: #202122; text-align: center;">Revision as of 09:09, 1 September 2021</td>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>An RT user is identified by their e-mail address.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>An RT user is identified by their e-mail address <ins style="font-weight: bold; text-decoration: none;">and a username. Each user is also assigned an id by RT, but this id is typically hidden in the RT interface and is not usually used directly</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>A user with the '''Let this user access RT''' <del style="font-weight: bold; text-decoration: none;">attribute </del>(<del style="font-weight: bold; text-decoration: none;">known as "unprivileged users"</del>) <del style="font-weight: bold; text-decoration: none;">can use </del>the <del style="font-weight: bold; text-decoration: none;">[[SelfService]] web interface to see [[Tickets]] they raised and their full history</del>.</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>A user with the '''Let this user access RT''' <ins style="font-weight: bold; text-decoration: none;">is an active user, meaning they can login </ins>(<ins style="font-weight: bold; text-decoration: none;">if they have a password</ins>) <ins style="font-weight: bold; text-decoration: none;">and perform actions in RT. Uncheck this option to disable </ins>the <ins style="font-weight: bold; text-decoration: none;">user account</ins>.</div></td></tr>
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<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">[[Staff]] (formerly known as "privileged users") have </del>the <del style="font-weight: bold; text-decoration: none;">''</del>'Let this user be granted rights'<del style="font-weight: bold; text-decoration: none;">'' attribute and </del>can access the full web interface <del style="font-weight: bold; text-decoration: none;">to </del>modify [[<del style="font-weight: bold; text-decoration: none;">Tickets</del>]].</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">Selecting </ins>the <ins style="font-weight: bold; text-decoration: none;">checkbox </ins>'Let this user be granted rights <ins style="font-weight: bold; text-decoration: none;">(Privileged)</ins>' <ins style="font-weight: bold; text-decoration: none;">on the user administration page makes a user [[Privileged]]. It is also possible to set various configuration options to make new users Privileged when they are created. Privileged users </ins>can access the full web interface <ins style="font-weight: bold; text-decoration: none;">and can see and </ins>modify <ins style="font-weight: bold; text-decoration: none;">objects in RT based on their </ins>[[<ins style="font-weight: bold; text-decoration: none;">Rights</ins>]].</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker" data-marker="−"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del style="font-weight: bold; text-decoration: none;">A </del>user can have [[<del style="font-weight: bold; text-decoration: none;">Rights</del>]].</div></td><td class="diff-marker" data-marker="+"></td><td style="color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;">If you leave this checkbox unchecked, the </ins>user <ins style="font-weight: bold; text-decoration: none;">is [[Unprivileged]]. They </ins>can <ins style="font-weight: bold; text-decoration: none;">still log in if they </ins>have <ins style="font-weight: bold; text-decoration: none;">a password and they will see the </ins>[[<ins style="font-weight: bold; text-decoration: none;">SelfService</ins>]] <ins style="font-weight: bold; text-decoration: none;">interface</ins>.</div></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><br></td></tr>
<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A user can be a member of a [[Group]].</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A user can be a member of a [[Group]].</div></td></tr>
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<tr><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A user with the global user right [[SuperUser]] can do anything.</div></td><td class="diff-marker"></td><td style="background-color: #f8f9fa; color: #202122; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>A user with the global user right [[SuperUser]] can do anything.</div></td></tr>
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</table>Jbrandthttps://rt-wiki.bestpractical.com/index.php?title=User&diff=4107&oldid=prevAdmin: 2 revisions imported2016-04-06T20:39:39Z<p>2 revisions imported</p>
<p><b>New page</b></p><div>An RT user is identified by their e-mail address.<br />
<br />
A user with the '''Let this user access RT''' attribute (known as "unprivileged users") can use the [[SelfService]] web interface to see [[Tickets]] they raised and their full history.<br />
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[[Staff]] (formerly known as "privileged users") have the '''Let this user be granted rights''' attribute and can access the full web interface to modify [[Tickets]].<br />
<br />
A user can have [[Rights]].<br />
<br />
A user can be a member of a [[Group]].<br />
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A user with the global user right [[SuperUser]] can do anything.</div>Admin